Contactless Delivery: The Safe Way Ahead 

As the COVID-19 outbreak becomes a matter of global concern, social distancing has become our only saviour. While we are all inside our homes, minimizing physical contact, the outbreak has taken a serious turn. The government has declared a strict lockdown with all restaurants being closed for dining out, however, the delivery and take away business is still operational. People are not dining out, but they are still looking for safe food delivery options.

Contactless delivery is one such simple initiative to carry-on business, responsibly. Here restaurants take all necessary precautions to ensure the safety of the customers, and staff. Fast-food giants across the country have adopted this new safeguarding method to ensure social distancing and continue to deliver good food.

What is Contactless delivery?

It is a new way to practice social distancing in the food delivery business. One of the several initiatives for businesses to sustain sales without compromising on safety, this method ensures that there is zero physical contact between the delivery agent and the customer.  The delivery agent leaves the food package at the customer’s doorstep, and the customer is notified about the delivery status via call or on the track order feature available on the food delivery app. 

Here’s how you can execute contactless delivery for your restaurant:

  1. Train your Staff Around Safety Measures

  2. The instruction manual issued by your restaurant for the employees must include these important pointers:
    • Wear gloves while preparing and delivering food
    • Use sanitizer before and after making each delivery
    • Do not hand the delivery package to the customers; leave it at their doorstep.
    • After placing the package at the doorstep, notify the customer about the delivery status. 

    Remember to take your customer’s feedback, digitally, to ensure that your delivery agents are following all the safety guidelines. 

  3. 2. Promote Contactless Delivery

    Use your restaurant app/website to promote contactless delivery and make your customers understand why it’s important for them as well as your staff. It is the need of the hour to stay socially distant to stop the spread of the virus. 

    You can also personally inform your customers about all the precautions that your restaurant is taking using SMS, email as well as social media campaigns. Your regular customers would feel connected, and they would know that you are with them in this fight against COVID-19. 

  4. 3. Focus on the Packaging

  5. Make sure the food packaging is intact and solid —stock up on extra tapes. The delivery person’s handbags should be properly cleaned and sanitized at regular intervals. And remember the package should always be handled with gloves on.
  6. 4. Food Untouched with Bare Hands

    Make sure the food packaging is intact and solid —stock up on extra tapes. The delivery person’s handbags should be properly cleaned and sanitized at regular intervals. And remember the package should always be handled with gloves on. 

  7. 5. Symptom Check and Staff Survey

  8. Regularly check the temperature of your staff; anybody with the symptoms should not be allowed to work at the restaurant. If there is anyone who is sick, give them leaves and advise them to get their tests done. Anyone who has been in contact with a person who has recently travelled abroad must be asked to stay in quarantine for 14-26 days.
  9. 6. Promote Cashless Payments

  10. To further facilitate successful contactless delivery, you must encourage your customers to make cashless payments. While placing the order on the app, the cash on delivery option must reflect a warning like- ‘The exchange of cash can be a transmitting channel of the virus. Pay online to avoid direct physical contact between you and the delivery agent.’Send personalized SMS and email to your customers, informing them of the importance of cashless payments for the safety of everyone. 
    And lastly, while we are all thankful for the chefs and delivery executives who are working selflessly during these trying times, we must encourage our customers to be cooperative and extra kind.Stay Safe. Stay Responsible. 🙂

The world is Gotham city and Dineout is Batman

Dineout, India’s largest dining out and restaurant tech platform has always believed in a restaurant first approach. Supporting the restaurant business with cutting edge technology has always been our forte. But when life throws a curveball, like that of COVID-19, what do we do? Do we dodge? Or do we swing our bat and hit it out of the stadium? We believe in the latter, and we swing it real hard.

All of us have been bombarded with news about COVID-19 and its implications on our society. And the restaurant industry has been the first to bear the brunt. The news about our restaurant industry expecting a loss between 70,000 – 80,000 crore is disheartening. And this pulls the heartstrings of about 7.3 million people who invest their blood and sweat in it every day. So what do we do? The restaurant industry, being the thought leader that they are, has taken a brave step towards safeguarding their diners. They have either temporarily stopped services, or have adopted contact-less delivery. The precautionary measures at such delivery restaurants are at par with medical facilities. 

So we have decided to take matters into our own hands. Using Dineout platform, we have set up a rescue plan, Operation: Restaurant Vouchers

Here is how ‘Restaurant Vouchers’ works-

  1. Using our ‘Restaurant Vouchers’ platform, we empower your loyal diners to buy vouchers of either 500 INR or 1000 INR. These vouchers have a validity period of 3-6 months. So as soon as things calm down and they can all step out, they will walk straight through your open doors.
  2. We encourage our restaurant partners to give us an inventory of either 50 vouchers, each worth 1000 INR or 100 vouchers, each worth 500 INR. How does this help the restaurant? People buy vouchers that they will use in the future, which guarantees immediate cash flow.
  3. How does the diner benefit? The diner buys these vouchers at a discounted price. This discount is up to 30%, at the restaurants’ discretion.
  4. These vouchers will apply on the total bill, which is inclusive of taxes.
  5. What does Dineout get out of this? Your love.

Your diners are in knee-deep withdrawal symptoms from not getting all the love that you serve along with your food. So, this is our little way of playing batman, the hero in a cape. We’re committed to do our part and continue to introduce new tools in the coming days to help facilitate support for the restaurant business community.

We hope our effort helps ‘flatten the curve’ of lost income for restaurants and secures the business and its staff’s needs. You are lucky to have such lovely and loyal diners who can’t stop thinking of those crispy, fiery peri-peri fries that you serve!

 

As you read this, we already are assisting about 1000 restaurants with ‘Restaurant Vouchers’. If you want to know more about this, write to us at info@dineout.co.in. Or call up your salesperson. We are all working from home, but we can’t stop thinking about you. Let us help you rewrite history.

 

Measures a restaurant needs to take to be safe from Covid- 19

Covid-19, commonly known as Coronavirus, has been declared a pandemic by the World Health Organization. This has resulted in a panic amongst people. In India, Covid-19 cases rise to 147, and the numbers are growing steadily.

Under such circumstances, it is essential to maintain the utmost hygiene to keep both your staff and diners safe. The lack of confidence to step out in public spaces is making people wary about going to malls and restaurants in particular. People have started avoiding non-vegetarian food. Among various covid-19 trending hashtags, #NoMeat_NoCoronaVirus has been an ongoing one. 

The food and beverage industry has seen decreased footfall due to this. Although, with the right safety measures being taken, restaurants are performing their role by taking extra care of the hygiene. It’s not only a matter of your customer’s safety but also the matter of your own safety. With food delivery platforms like zomato and swiggy opting for services like – leave the food at the door service, where the valet leaves the food at the doorstep, and the customer can pick it up later, many restaurants are also following conduct because health comes first. All of us together need to save the world from this pandemic. 

Here are the preventive measures you can incorporate in your restaurant to protect your staff and your guests:

Masks and surgical gloves for staff

 

The staff should be instructed to work with the mask and gloves on only. It should be mandatory for the chefs and servers who are handling the food items.

Staff Survey Activity 

  • The staff must be surveyed. It must be made sure that their family or friends do not have this virus or have been suspected of it. 
  • Proper check must happen on whether staff members have travelled abroad recently, especially to China or Italy
  • On-ground check-ups must be conducted. A person must be assigned to check the temperature of the staff as they enter the restaurant every day

If any of the above is true for any staff member, then they should immediately be sent to the hospital for a check-up.

Keep your outlet extra clean

Sanitize your restaurant every day

  • The furniture, the floors and the kitchen space should be sanitized every day before closing. Extra care of hygiene at all times must be ensured. The frequency of cleaning has to be increased. 
  • Sanitizers at every table must be kept for your guests. There must be a designated hygienic space where your staff and guests can wash their hands. 

 

Inform your customers of the safety measures

The diners must be aware that you are serious about their safety and that you have taken the necessary preventive measures. Send them personalised SMS or emails that convey the message. 

Providing healthy and clean meals to your guests must be the priority right now, and taking care of the fact that the work environment is safe for your staff is also very important. It would be best if you told your staff and diners that your restaurant is taking all the necessary measures.

The good part is that if the right measures are taken at the right time, we can prevent the virus from spreading further. Incorporate these things at your restaurant and make it a safe space for your colleagues and guests.

Now that you have read this blog. Don’t forget to wash your hands. 😉

Stay Safe 🙂

 

 

How Digital Menu Helps You Increase Your Profit Margin & Offers Diners An Exclusive Experience

Digital Magazines, e-Books, or be it digital payments, India’s obsession with technology is growing day by day, and there is something new coming up every month. And now, with the restaurant industry going massively digital, the latest addition to the list is digital menu already leading the charts in the restaurant technology trends.

Restaurants that have digitized menus record higher sales and revenue with desserts alone witnessing a 30% increase in sales. 

What is A Digital Menu?

Digital Menu

It is an online food ordering system at the restaurant that is accessible to the diners via their mobile phones. The diners at your restaurant can scan the QR code printed on the tent card, and the menu will pop up on their phones. They can select food items and place their order directly. 

This can be the first step to boost sales. You get an opportunity to offer an exclusive dining experience to your customers that also translates to increased average order value. Leading restaurants have been successfully using digital menus at their restaurants. And this has helped them increase revenue.

Here is how digital menus are the future of restaurants:

 

  • Cross-selling and Up-selling made simple

Cross-sell and Up-sell menu items

The digital menu helps recommend items to diners based on their order history. It also highlights chef specials or hot selling items during that season, helping you up-sell. 

In addition to that, you can cross-sell by creating new combos or eliminating old ones, as per your convenience.

  • Eliminate extra cost

A digital menu helps you customize your menu and pricing for the same on the go. Avoid spending your time and resources on printed/physical menus. The introduction of the digital menu helps eliminate the need for staff to take orders. The cost savings can be used to train and remove other challenges faced during service.

  • Reduce wait time for diners

 The diners get the control and flexibility of placing an order at their own pace when they don’t have to wait for someone to take their order. They can highlight any special request according to their palate. 

 When the customers place the order digitally, not only does it make the ordering process faster but also reduces manual error and avoids miscommunication. This helps you elevate the diner’s experience at your restaurant. 

  • Improved Aesthetics

Food is the most instagrammable article and the most shared item on social media. We can’t help but agree that food looks more visually appealing in digital photos and images can be edited using different tools as well. 

The digital menu gives you the ability to upload and change images as per your needs. It also provides the diners with a sneak peek into how appetizing the food at your restaurant is going to be.

  • Easy access to Customer Data

When the diners scan the QR code and open the menu on their phones, the system records their credentials. Customer data, the most beneficial commodity, helps you understand their behaviour and create personalised offers and dining experience based on their preferences.

  • Provides creative space 

 Digital mediums have the ability to offer more creative freedom. You can play with the content and add interesting insights. It gives you the option to highlight interesting insights on the food that is served. We have a growing market of health-conscious consumers. You can tap into such niche markets and curate a menu that is more appealing to them. You can also intrigue them by sharing the source of the products associated with the dish. 

By designing smart marketing strategies, you can create a digital menu for your restaurant that can help you bring greater business to your restaurant. This new-age technology has been a game-changer for restaurants that have adopted it and is going to be the next hot selling item in the industry. 

Make a smarter choice for your restaurant. Switch to a digital menu today.

Time Hacks for Restaurant Operators: Work Smarter, Not Harder

In our superficial world, we often position money to be the most important thing in our lives. But there is something far more important and valuable than money – time. Time is one such resource that cannot be bought by money, but can be instead turned into money!

We live in one of the most amazing times, wherein we are blessed with abundance of connectivity, internet, and information. However, we still do not have an abundance of time. This begs for the importance of time management.

Time management is a conscious act of planning and utilizing your time to work in a far more efficient and productive manner. In any business, time management is of utmost importance to get tasks done, meet deadlines, and attain success.

For a restaurant operator, the role is highly stressful, demanding, and busy. On any given day, the role pulls them towards every possible direction; from addressing customer needs to look at the food quality, from addressing staff needs to check the P&Ls. These pressures and responsibilities eventually lead to burnouts and decreased productivity rates. Thus highlighting the effective need for working smarter and not harder. 

Time Hacks for Restaurant Operators to Ensure Efficiency

  • Usage of data tools

With the help of data tools, restaurant operators can figure out potential and ongoing trends in the industry and fix any visible gaps in the operation. Restaurant analytics like average cooking time, speed of service, and busy working hours are immensely helpful for operators to ensure an optimal level of efficiency.

You can also turn into an efficiently operating restaurant.

  • Pay at the table service

Similar to a restaurant, time is highly important for the customer as well. Hence, the usage of pay-at-table service enables the customer to make payments faster and saves considerable time.

You can facilitate this with DO-PAY : Contact us at info@dineout.co.in

  • Online Kitchen Software

Online kitchen software is used to notify the kitchen staff about any new orders. This ensures timely delivery and less wait time for the customers, thereby heightening the productivity level of the restaurant.

Get your Online kitchen software now!

 

  • Training Manual for the Employees

In order to help both new and existing employees to understand the functioning of the restaurant in a better manner, operators must create a training manual. This not only allows them to gain extra insight into the restaurant but also enables them to work accordingly.

  • Allowing Online Bookings

Allowing online booking options for the customers is a highly effective technique for restaurant operators to ease down operations and save time. Although managing the same can be tedious at first, it can be highly effective in the long run. Add to this, it broadens the revenue channels of the restaurant.

Get more assistance on how you can go about this here.

This list is in no way exhaustive, and there are a number of time hacks that restaurant operators can use. However, it ultimately boils down to understanding the critical areas in your restaurant workflow and making changes therein, accordingly. Although advertised as hacks, these techniques are what differentiates one from working smarter than working harder. 

How are Loyalty Programs and Campaigns driving Sales for Restaurants

Technology is making our lives simpler and more convenient in every way. Businesses across sectors, whether online or brick & mortar, are increasingly turning to digital technology to become more efficient. The Restaurant industry is no different. 

Among various technology solutions available, personalised loyalty programs and targeted marketing campaigns are the most effective tools to gather a huge paying customer base, which is also loyal to your brand.

According to a study on the ‘Global Food and Beverage Market’ by Cushman and Wakefield, the Asia Pacific region is the fastest-growing when it comes to spending on dining out. The average annual growth rate is estimated at 7.5% during the period 2017-27.

How is technology helping you to keep your customers hooked?

Your restaurant has great food, and your diners love you, but what can you do to build a special relationship with your diners? Make your diners feel special on their every visit, and every time they want to dine out, they will think of you. Loyalty programs can help you do that effortlessly.

You need to understand your customers’ patterns and shower them with offers. And, this does not mean that running offers will lead you to losses. On the contrary, it is the perfect strategy to gain profits.

There are customers who visit your restaurant at least two times a week. Some visit less often, but whenever they do, they like to spend a hefty amount. There are also customers who have a favorite from the menu and order it on their every visit. 

With Loyalty programs, you can recognise such customer behaviour, categorize them into segments, and create programs tailored to their preferences. 

There is nothing like a good loyalty program that can keep the diners hooked to your restaurant.

There is more you can do with it-

  • Provides you a choice between point-based and instant discount based programs. Restaurants have total control over the entire process, including the rewards to be given.
  • Creates a reward program on billing value and frequency of visits.
  • Enables effective and hassle-free customer interactions.

According to the Restaurant Success Report of 2019, 64% of guests look for loyalty programs while dining out. Among them, 50% of customers say that loyalty programs – and the rewards they offer – are important factors in picking the restaurant they choose to visit.

 

Spread the Word and Reach Out to your Customers

You have created the most effective loyalty programs for your customer base, but how will your customers know that amazing offers are awaiting them at your restaurant?

Of course, you can hand them gift cards when they visit you, but you can reach a larger audience by making use of technology.

Campaigns‘ is a tool that enables you to periodically reach out to your target customers. Messages and Emails that contain offers and experiences tailored to their individual preferences create compelling reasons for them to come back – effectively driving up the frequency of customer visits to the restaurant.

People often reach out to their phones whenever they have to choose a place of dining. Their smartphone becomes their best friend. When you send them personalised campaigns that contain offers, discounts, and experiences that your restaurant will provide them, your restaurant gets noticed, and there is a more likely chance that they visit you.

There is more to it-

  • Imports customer data to set-up personalised campaigns. 
  • Automates the process of targeting the customer base through text messages and emails. 
  • Performs exhaustive analytics to assess campaign performance and suggest course corrections as and when required. 

About 50% of the recipients find automated email services helpful, as per the Restaurant Success Report of 2019. The importance of this tool cannot be overstated, as it can significantly increase a restaurant’s acquisition and retention rates. 

Loyalty programs and marketing campaigns have proved to be a powerful tool in retaining a loyal customer base. Adopt these technology solutions in your restaurant and see for yourself. There will be a lot of familiar and happy faces you are going to see often! 

The Restaurant Affair- Hyderabad Chapter

Introduction

The Restaurant Affair is an interactive summit that talks about the business of tomorrow. It is a unique offline forum to educate, engage, and promote the adoption of technology within the F&B industry. Whether it’s a small restaurant chain or an established eatery, every restaurant is upping its game to strive in the competition, and ‘The Restaurant Affair’ helps every restaurateur to achieve that and network with fellow folks of the industry.

 

The Hyderabad Chapter was held at Novotel HICC on 21st January. Food industry experts and leaders shared their radical views on the ongoing technology trends that are helping the industry boom and making it more than merely about food and cooking.

 

Speaking on the occasion, Mr. Ankit Mehrotra, CEO & Co-founder, Dineout said, 

“The restaurant industry is very fragmented and largely unorganized, for which the adoption of technology is a necessity in this digital era. With ‘The Restaurant Affair,’ we want to change the way restaurants function in India and help showcase the technological prowess of our products. We’re loving the response and the increasing participation of restaurants who believe in our mission and stand together with us.” 

Panel Discussion

The panel was graced by Hyderabad’s restaurant industry stalwarts- Chef Chalapati Rao- Simply South, Mr. Manish Dayya- Novotel HICC, Mr. Prosenjit Roy Choudhury- Absolute barbecues, Mr. Viren Shah- CreamStone ice creams.

Our Co-founder Ankit Mehrotra, led the panel discussion and asked the esteemed panelists intriguing questions. The discussion was mind-boggling and educated our audience on how they can manage a restaurant successfully. Experience teaches you more than any book written ever, and hence we tried to gather all the Gyan that our panelists had to offer, who have been in this game for quite some time now. 

Dineout’s Journey

Mr. Vivek Kapoor, our Cofounder, took the audience through an inspiring journey. From being just a discovery and reservations platform to being a restaurant enabler, how dineout has come a long way. 

He took us through the Dineout product suite, which helps empower restaurants & enable growth.

Game Changer 2020

Our Co-founder, Vijayan Parthasarathy, took the stage to shed light on the technology solution that is the game-changer for the restaurant industry in 2020 – Valetresolves all the parking woes at your restaurant!  

Technology Workshops

There was a guided tour of various technology solutions for our audience. The live demos helped restaurateurs understand how they can streamline and manage their restaurant’s operations effortlessly. They had the first-hand experience with the latest technology solutions.

 

If you missed being a part of the event or happened to miss this session, you can experience our entire product suite here

 

Casual conversations brewed new connections & we bonded over food & wine.

If you are enticed to be a part of a restaurant affair like this, let us know at info@dineout.co.in so that we can meet you while we’re on the road. The next destination of our tour is Kolkata, and we can’t wait to meet the chefs & restaurateurs of the city, which is every foodie’s must-visit destination.

 

You sure don’t want to miss out on opportunities to network with restaurant peers, sneak peeks at the latest industry technology, and lots of time- and money-saving tips for your restaurant. See you in your city!

 

The Restaurant Chronicles | GIRF 2020 is live | Kitchens that Fly High and more

How Cloud kitchens are leveraging technology to increase profits and delight customers?

For the past few years, the restaurant industry has been quite experimental in terms of technology and has witnessed favorable growth. New technological innovations are sliding every day and creating a buzz in the market. 

 

Technology is the backbone for restaurants that accept incoming orders only through online ordering systems. Commonly known as cloud kitchens, they have a base kitchen that delivers food to the customers with no dine-in facility. At any given point, a cloud kitchen uses at least 5 to 6 varied tech products, including Point of sale systems (POS), CRM, Loyalty, Campaigns, and more. All technology platforms give out data but are not interlinked. Managing a variety of technology solutions individually can be a little challenging.

 

Cloud kitchens operate for the benefit of the customers who just love App-based and easy ordering. They are discovered online through various mediums like Facebook, Web discovery, delivery aggregators, and more. With orders pouring in from multiple online platforms (Thanks to digital being so successful), it becomes virtually impossible to keep up. It requires more labour, more work hours, and eventually results in increased cost and overworked employees.

 

Now let’s understand a restaurant’s plight – A customer orders regularly; however, the restaurant has no history of billing, order channel, dining pattern, order preferences, etc. because somewhere the system falls short. It is difficult for the restaurant management to track all of the above manually. Restaurants, especially cloud kitchens, require integrated software that can streamline all the operations for them. 

 

Let’s paint a beautiful picture where all orders land directly into your POS dashboard, you can assign a delivery executive from the POS itself. Turning off all aggregator portals happens with a click without accessing each platform. Further to this, let’s erase the manual & tedious task of house operations, i.e., raw material requirement assessment, routing orders to suppliers, distribution of semi-prepared dishes from central kitchen to outlets, and more. Now let’s bring this picture to life because, with inresto POS, all of the above is possible.

Instead of dealing with multiple software vendors, cloud kitchens can use integrated software like the one inresto has, with all the restaurant management solutions at one place. This allows kitchens to focus on their core business without worrying about a stack of technological solutions. 

 

All frontend and backend operations such as managing online orders from different aggregators- (Zomato, Swiggy, & more); enabling menu changes, customised pricing, assigning delivery executives, raw material requirement inventory management, data analysis, and more can be controlled from a single dashboard. 

 

Statistics tell us that Inventory management is one of the biggest challenges that our Cloud kitchen partners have faced in the past. Space being a limitation, cloud kitchens can only store two to three days of stock, which makes it imperative to have optimum inventory to avoid negative impact amongst customers and wastage. With inresto’s SCM and POS integration, past sales can be analysed for trend recognition, which further enables our cloud kitchen partners to make stock and item exchange effortless.

 

Since the Amazon for Business integration into our SCM module, we have curated a marketplace with items listed at the best possible price. This enables our partner cloud kitchens and restaurants to access quality and affordable raw materials. More perks being- timely deliveries and the option to convert payments into EMIs.

 

Everything is jargon unless backed by data – Our cloud kitchen partner, and fitness-focused cloud kitchen chain has witnessed a 9% reduction in cost and over 120-man hour decrease. Another leading cloud kitchen in India started by using our Tech at one of their outlets now seamlessly bringing that number to 50+

 

Over 70% of the restaurants are turning to technology. Make your switch today!