Ways You can Control Noise in Your Restaurant

Most of us have, at some point in our lives, had an unpleasant dine-out experience, just because the restaurant in question was unpleasantly noisy. Statistically, ‘excessive noise levels’ is among the top three most common customer complaints that most of the restaurants face. 

Whether it’s the annoying hum and whirr of kitchen machinery, the clanking of cutlery, loud co-diners, or a particularly whiny kid, or even unpleasantly loud music, these noises can get on your customers’ nerve, disrupt important conversations, kill magical moments of intimacy, and effectively destroy what your diners anticipated to be a pleasant evening out. 

It can lead to customers walking out, never coming back, criticizing your restaurant on public fora, and spreading bad word of mouth, tangibly hurting your business. 

Here are a few steps that you, as a restaurant manager/owner, can adopt to address the issue, effectively: 

1. Interior Design Solutions

  • Keep noisy kitchen machinery and frequently used equipment – blenders, grinders, ice machines, and such far from the dining area. 
  • Use cork-lined sound-proof kitchen doors to prevent the kitchen noises like the clanging of pots & pans and conversations of the chefs from going out in the dining area. 
  • Add carpets, drapes and curtains, cushions and upholstery and other sound-absorbent soft furnishings all over the restaurant, to muffle and minimize discordant outside noises. 
  • Use rubber caps at the bottom of the chairs, table, and sofa legs, to eliminate the sound of furniture scraping against the floor. 
  • Incorporate separate booths and cubicles for couples and groups who are seeking to enjoy a romantic or intimate meal. 
  • Indoor plants like Ferns, Peace Lilies, and Baby’s Tears are good natural sound absorbents that can not only reduce noise by 6-15 decibels but also add to the aesthetics of your restaurant and improve indoor air quality. A healthy environment always feels pleasant.

2. Psychological Solutions 

 

  • An intimate setting with dim lighting and soft music are the most preferred choices for date nights and intimate gatherings. When the vibe is pleasant, the diners go with the flow and it is less likely that they deviate from it. Also, Reservation apps make it easier for you to give every diner their preferred table or section at the restaurant.
  • A Formally dressed staff that engages with the customers politely, subtly encourages the diners to hold pleasant conversations amongst themselves as well.

3. Infrastructural and Human Resource Solutions

  • Train hostesses and ushers to seat customers accompanied by kids at a designated area within the restaurant – ideally one that is subtly isolated from the rest of the crowd.
  • Some child-friendly eateries have designated kids’ zones with toys, games and trained waiters to keep the little ones occupied & fed while they play. In this way, the parents and other diners can also enjoy their dine out moments without any disturbances. 
  • If your restaurant serves alcoholic beverages, you can train your waiting staff to take subtle measures to turn down repeat orders and firmly discourage or refuse repeat orders to tipsy customers, to prevent them from turning raucous and unruly.

 

Make Every Customer your Restaurant’s Brand Ambassador

It is always larger than life experience for the customers when you grant them good experiences other than just good food. Hence it is necessary to ensure that every customer has, not just a pleasant but delightful dine-out experience, every time they visit you. You can monitor where your restaurant stands in terms of diner experience through feedback apps.

This keeps your restaurant in the limelight despite the increasingly competitive environment. Your first-time customers would be repeat customers, which will eventually become your regular patrons, and then the active brand advocates who spontaneously recommend your restaurant to every next person they meet.

The Restaurant Affair- Bengaluru Chapter

Introduction

The Restaurant Affair is a series of events for restaurateurs to get updated on the notable insights and ongoing trends that are shaping the restaurants of today.

The Restaurant Affair- Bengaluru Chapter was the first edition where about 100-150 Restaurateurs and Industry icons of restaurants and chains like Vapour Pub and Brewery, Theobroma, TOIT, Byg Brewski Brewing Company, Conrad, and more of the likes gathered. It was an opportunity for restaurateurs to reconnect with their industry folks and meet new ones.

Here’s what happened:

1. Panel Discussion

When our panelists got to talking, secrets were spilled, and the audience was all ears. The restaurateurs were exposed to insights, and business ideas, no book or classroom lecture will tell you about yet! There were talks about how restaurant technology is changing the face of the industry and how the technology product suites like the one inresto has to offer, helped established restaurants and newbies make a mark.

2. Dineout’s journey

Among various restaurateurs’ stories, there was ours too! Our co-founder Mr. Vivek Kapoor took to the stage, and the audience was thrilled and inspired to hear the journey. From being just a reservation platform to being restaurant enablers, we have come a long way. 

The B2B arm of dineout – inresto aims at enabling restaurants to achieve maximum efficiency through the valet to valet, cost-effective, and plug & play product suite that has helped 10000+ restaurants boost their business, globally.

3. Technology Workshops

After being introduced to technology solutions and dynamic innovations, we took the restaurateurs through the working knowledge of the products. Our audience got to try their hands on the latest technology solutions. 

If you missed being a part of the event or happened to miss this session, you can experience our entire product suite here

We topped it all off with a happy hour of wine, dine, and unlimited conversations!

If you are enticed to be a part of a restaurant affair like this, let us know at info@dineout.co.in so that we can meet you while we’re on the road. We are city hopping, and our next destination is Hyderabad. We can’t wait to hear that city’s restaurant story! 

 

How to Choose the Right Restaurant Management Software

No matter what the size, scale and spread of your restaurant operations may be, the right set of restaurant management solutions is your most reliable source when it comes to both efficient management of operations and optimal planning for long-term growth and expansion.

Understanding the Complete Restaurant Management System

A complete restaurant management software is your solution to every possible challenge your restaurant faces in its day to day operational activities. Solutions that are developed and customized to fulfill the specific needs of the F&B Service industry. It lets you manage your restaurant without hassles, saves human effort and costs.

The complete restaurant management solution includes the following functional modules:

  • Point Of Sale 

    A Billing and settlement system that works across all conceivable payment modes.

  • Supply Chain Management (SCM)

     A tailored, ingredient-level solution for recipe and inventory management.

  • Digital Menu

    A digital ordering system that simplifies KOT management, and enables automated direct-to-chef orders through a smart Kitchen Display System or kitchen printer.

  • Reservations 

    A technology system that efficiently manages Table Bookings and walk-in Reservations.

  • Digital Feedback 

    Customer Feedback is taken on your smart device which stores all the customer data and also enables instant grievance redressal.

  • Customer Relationship and Loyalty Management 

    You can do targeted marketing by running customized campaigns and loyalty programs through an automated programmatic approach.

  • Reporting & Analytics

    There are relevant modules to analyse data for continuous cross-functional improvement.

  • Digital Presence 

    Developing an informative website and mobile app for your restaurant.

With the emergence of multiple restaurant management software-as-a-service based solutions, and a mushrooming of online software providers, the solution is now not only accessible and affordable to the smallest and newest players, but there is also a plethora of choices. Today’s cloud-hosted solutions cater to your restaurant’s every possible need. 

Criteria Of Selection

Considering we have a vast pool available to choose from, you might need a guide to select the best of the options. Here’s that:

1. Customizability 

It’s best if the software you choose can be tailored to suit your restaurant’s specific requirements. In some cases, open-source software allows for customization at a coding level.

2. Compatibility 

The solution has to be compatible with your restaurant’s legacy software, with other commonly-used software and with the hardware devices in your restaurant.

3. Scalability  

Choose a solution that seamlessly supports volume growth and geographic expansion, as well as the diversification of operational models within your business. You don’t want to keep changing your software as and when your restaurant expands. Remember, these software are meant for you to save costs and not raise them further.

4. Flexibility

A solution that allows you to pick and choose, add to or delete modules within the overall software package, based on stage-of-life-cycle needs, is the optimal solution. A smart software for you to make smart choices is what you need for your restaurant.

5. Usability 

When the customer interface is friendly, instinct-driven, and informative, it is easier to use, and you don’t waste too much time figuring out how to operate the system. 

6. Advanced Analytics 

When the solution tracks performance, provides insights and indicators, one can analyse and make continuous improvements and optimize operational performance.

A restaurant that is customer-friendly and has revenues flowing is every restaurateur’s dream and you don’t want to compromise on that. And you don’t have to! Now that we have created a guide for you to choose the correct solution which can make it happen, you don’t have to wait any further!

Ways to Go Green at your Restaurant: Make it an environment-friendly space

Don’t you think the world looks good in green? The restaurant industry definitely thinks so, and the last decade has witnessed some efforts by restaurants to go green. The movement has gathered steam, and ‘Go Green’ is fast becoming the new mantra. Some restaurants have even adopted eco-friendly themes as their principal USP.

The Indian Food Service industry will be worth Rs 6 lakh crore by 2022-23, with a CAGR of 9%. While the industry does much to sustain the growth impetus for the economy, in terms of its impact on the environment, it leaves much to be desired. 

Here are a few guidelines for restaurateurs who sense the winds of change, but remain unsure about how to get the ball rolling: 

1. Ethical sourcing

One of the best secrets to keep an eco-friendly environment lies in your own backyard. Grow your own or source organic foods and follow a strict farm to fork policy.

You must ensure that suppliers follow ethical crop production and animal welfare norms.

2. Ditch Paper, Log in with Technology

Cut down on paper usage. Living in the digital age and time, this can’t get any simpler

We know that the billing systems are all on your computers. Gone are the days when you had to sit at the counter writing bills on paper. 

Adopt digital Menus. This upcoming concept has been adopted by many restaurants- Lord of the drinks (First fiddle restaurants), Slay coffee and Pind Balluchi being a few examples. And guess what, you don’t even have to invest in a computer system or tablet. The diners can open the menu on their phones by just scanning a QR code and you can also cross-sell / up-sell, through these, easily.

3. Water conservation and efficiency

Recycle used water for cleaning and watering plants.

Fix leaky fixtures and install low-flow faucets in toilets and kitchens.

And the most simple way in which you can do your bit for water conservation is by joining NRAI’s initiative called #GlassHalfFull, which instructs the waiters to fill glasses half-full unless otherwise requested by customers.

4. Waste reduction and management

Invest in a tailored and analytics-based inventory management software that is smart enough to inform the management about the excess stock in inventory to maintain efficient inventories, particularly with perishables.

The advanced data analytics solutions in these software help the management to study consumption patterns and arrive at optimal serving solutions and portion sizes. 

Follow government guidelines in segregating and managing waste efficiently to minimize greenhouse gas emissions and reduce your carbon footprint.

And don’t forget to donate the leftover food to local shelters. 

5. Ditch plastics. Go eco-friendly.

Explore alternatives to plastic for packaging, straws, stirrers, bottles, tumblers, and cutlery. The alternatives could be bagasse packaging and cutlery made of wood – just like JustBe café in Bangalore. 

Use eco-friendly paper towels in bathrooms and kitchens.

Consider going back to our roots with banana leaf plates, clay tumblers, and papaya leaf straws.

6. Sustainable interior décor

Use furniture made of biodegradable wood, such as bamboo.

Buy organic cotton only from local sellers. 

Use all-cloth linen, such as tablecloths and napkins.

 

Remember, going eco-friendly is not just the right thing to do. It’s responsible, noble, and selfless. It can also pay-off tangibly. It helps you connect with your millennial customers over a shared cause, to earn their appreciation and repeat patronage. 

According to a recent green dining survey, a total of 65% of customers said that they are willing to pay 10% more to dine at an eco-friendly restaurant. 

Who thought being eco-friendly can result in hiked revenues too? You cannot not go green after reading this.

 

How is technology helping restaurants increase reservations and revenue?

 

Your restaurant has finger-licking good food, great ambience, and you have also managed to get an excellent location for your restaurant, but so have the other 10 in the industry.

In such a highly competitive market, it’s imperative to lock-in as many customers as possible.

How can you do that, you ask?

That’s what we have technology for – to make your life simple and operations more efficient.

Whether you like it or not, technology is impacting your business, both inside and outside your restaurant’s walls. With Restaurant Technology evolving at a rapid pace, new trends are coming your way every week. It is essential to keep up with these to cater to your smart customers and remain at the top of the game.

In today’s fast-paced world, 45% of regular customers in restaurants are becoming more and more used to technology that is expected to simplify and speed up the entire transaction procedure. 

While there are hundreds of products in the market, it is vital to identify the products that are making an impact on the industry while being a good fit for your restaurant. Here’s how you can leverage Tech-based Restaurant Management products to bag more revenue: –

Leveraging Customer Data to Boost Sales

With applications like reserve and feedback, one can tap into customer data and map customer trends.

With this data, you, as the restaurant manager, can analyse customer behavior, preferences, patterns, and profitably utilize them by curating precisely the type of customer experience your diners are seeking.

Reduce Table Turnaround Time to Maximise Footfall

Reserve apps allow restaurants to manage their reservations and walk-ins most effectively from a single screen. Furthermore, 

  • There is no need to run around across the floors to find out the status of tables &
  • These apps create an efficient restaurant staff, thus saving a lot of time.

The restaurant can now seat more number of diners per day by improving the table turn around time, thereby increasing revenue.

Switch to Digital Menu to Save Costs & Cross / Up-sell Items

By switching to a digital menu from a paper menu, the restaurateurs can save a lot of cost.

Here’s how:

  • Each time you have a small change or a seasonal menu change, it saves on reprinting cost.
  • You can increase sales by cross-selling and up-selling through combos and offers.
  •  Table turn-around time is improved, so you can now seat more diners per day.

The smart menu recommends diners the dishes that the restaurant wants to sell specifically, and by strategizing it right, the restaurant can influence the customers’ decisions and sell them their most profit-generating items.

 

Instant Grievance Redressal to Avoid Bad Word of Mouth

With the digital feedback forms, the top management can instantly be notified of the feedback and the table number from where it has come. If it’s a bad review, the manager can instantly gratify the diner by giving him a discount or sending a free beer at his table.

How can a happy tummy spread bad word of mouth on social media or otherwise?

You just bagged yourself some happy customers!

 

Running the Right Loyalty Program to Keep them Coming Back

If your restaurant is on your diners’ favourite list, you must make them feel that they are important to you too. When you reward them, you give them a reason to visit you again!

And that’s how you can make your new customers your regulars too!

With the Campaigns Module, spread the word about your special offers and deals so they won’t be able to resist coming back. Who doesn’t like discounts, right?

 

Upgrading your technology may feel daunting, but it’s more than necessary for the success of your business.

You need to identify the correct management solution or a combination of them for your restaurant, and nothing can stop you from being on top of the charts.

You will thank us later!

Why Your Loyalty Program is Not Creating Loyal Customers?

As consumers, haven’t we all gone crazy over black Friday sales and discount coupons on our favorite brands? That’s exactly what your customers are seeking when they visit your restaurant for their favorite food! Hit their right spot, and they become loyal to your brand forever. And choosing the right loyalty program is your way to go!

In 2016, the restaurant market was worth more than 3.09 lakh crores, and the food-service industry is expected to grow to a whopping 5 lakh crores in 2021, at a Compound Annual Growth Rate (CAGR) of 10%.

In a booming market, losing customers is a cold pie nobody wants to eat. Given that, retaining customers can  actually boost profits by 25%, which makes it doubly crucial to retain existing customers. This is where the loyalty programs sweep in.

Steps to create an engaging loyalty program:

Loyalty programs have proved to be a good way to make customers visit your restaurant over and over again. They have to appeal to the customers on a personal level.
The tech-savvy generation might not be quite thrilled with the coupon loyalty programs as much. So how does one build an upgraded loyalty program that appeals to the customers and drives sales?
As per the statistics of Aron Allen and Associates, coffee giant Starbuck’s ‘My Starbucks Rewards Loyalty Program’ was launched in 2010. It later added a digital component and went on to garner $1.2 billion in customer funds as of the first quarter of 2016. In 2017 the second quarter rewards accounted for 36 % of US Starbucks sales.

Identify the Right Program

Loyalty programs impact profits and need to be structured in a way that suits your business model. Be it visit based, spend based, or a combination of the two.

The QSR Magazine reports say that Panera introduced a tech-driven ‘integrated guest experience’ at an outlay of $42 million in 2012. The tech boosted sales, reduced the food receiving time to less than five 5 minutes from 6-9 minutes, and saved 1 – 4 minutes per order.

Make the Best Use of Data

There is nothing like the effective use of customer data to make a good loyalty program work great for your business.
Guest and Reserve apps, available in the market, enable you to deep-dive into the customers’ past visits and orders, their preferences in terms of dish preparation, seating arrangements, and so on.
You can also tag your customers in your system so that the arrival of a priority customer does not catch you on the wrong foot. Customers who visit your restaurant also receive promotional offers and feedback communications.
These apps have the analytics feature to generate insights on average waiting time, optimal table layouts, and more to help your brand get a competitive edge.

As per the statistics provided by the National Restaurant Association, tech is the rage for millennials with 32% factoring it in their choice of QSRs and 28% factoring in for their choice of full-service restaurants.

Keep It Easy with Feedback Apps

Feedback Apps cut out paper hassles and let you focus on the feedback that is valuable for your business. With these apps, you can get better insights on customer preferences. A bad experience can easily be neutralized on the spot with a great feedback app.
A contemporary, seamless feedback app integrated with your loyalty program will be simple, highly customizable, and give you insights on customer behavior for smarter marketing. Further, it will enable you to enhance the customer experience in different ways to win positive online and social media reviews.

36% of diners factor in information from review sites like Trip Advisor and Yelp, while 34% use social media information in their decisions.

Keep Your Staff in the loop

Well executed loyalty programs have one thing in common – a well-informed staff. Even if your loyalty program uses all the bells and whistles that go with the app, you just cannot afford to miss out on the human element.

So, before you roll out your loyalty program, take your staff into confidence, and seek their inputs. Your staff may be able to give you amazing insights into various aspects of customer behavior, preferences, etc., and their suggestions might prove to be extremely valuable for the success of your loyalty program.

Reward Programs are profitable for every business

Reward programs offered by restaurants drive traffic, track customer spending habits, help delight existing customers, and convert them to long-term customers. Be it a massive multi-outlet business or a small stand-alone one, every restaurant should offer a loyalty program to accelerate their business through repeat customers.

A well-planned loyalty program will let your customers relax, knowing that they’ll always earn more rewards – without taking a hit to their wallet. And for you, you can rest assured that your existing customers will be your everlasting ones.

 

digital menu

Why Your Restaurant Needs An Intelligent Digital Menu?

With over 80% of restaurants turning to technology to run their business successfully and efficiently, it has surely taken over the entire restaurant business for good. And the menu is no exception. Traditional menus have been replaced with an intelligent and attractive digital menu. They are the next big thing with the later helping restaurant offers better customer experience.

With a digital menu in place, restaurants are not only saving cost but also giving wider access to the customers with a special menu, customized dishes, and quicker service. But if you are wondering the benefits of switching to an intelligent digital menu and how it will help your restaurant business, then this article is for you.

68% customers agree that the use of server tablets improve the overall restaurant experience and sales

Digital Menu Is Cost Effective

Let’s start with the basics. Digital menu is way more cost effective than your traditional menu. With a digital menu, you can easily eliminate errors, misprints, design cost, print, and reprint cost whenever you add or edit any dishes on your menu. You can go dynamic and change your menu based on your customers or time or season, which is surely an added advantage.

Edit/Update Made Easy

With a digital menu technology, you get the much-needed flexibility to maximize your sales since you have the option to easily edit and/or update menu items and price points based on demand, supply, ongoing promotional campaigns, and upcoming events.

Upsell. Upsell. Upsell

Digital menu gives you a golden opportunity to up your sale technique. You can showcase complimentary options like super-sizing or adding beverage or sides during the order process. The high-resolution images will give your customers an appetizing view of your menu items, thus increasing the chances of increased order value.

Go Local, Seasonal Or Special

The secret of attracting more and more customers is by providing them something different. Today, the local culture and taste buds set the menu flavor for restaurants. With a digital menu, you will have the capability to automatically schedule and change the menu dishes based on time of the day or day of the week – all this and more without additional cost. Additionally, updates can be made quickly based on easily targeting a certain demographic to maximize sales.

Digital Menu = World Class Customer Experience

Restaurants make profits when they seat as many people as possible. You would like a high table turnover rate without compromising with your dining experience. A digital menu increases efficiency by letting your customer place an order faster, even during peak times. You can also add your brand videos, poll, social media page links, upcoming events and more to keep your customer engage while they wait for their food.

If you wish to make your menu more intelligent and beneficial for your restaurant, then you can get in touch with us and we’ll provide complete assistance.

inResto+Torqus Blog

DineOut + inResto + Torqus – A Complete Restaurant Management Solution

Recently, we had announced that Dineout acquired Torqus, a Pune based SaaS platform for the restaurant business. Today, we are here to tell you how Torqus along with inResto and Dineout can actually help in better management of your restaurant.

Used in more than 3500 outlets across 70+ cities in five countries, Torqus is an all-inclusive cloud-based restaurant software system which helps restaurateurs to easily manage their various day to day activities, ranging from procurement and billing to taking feedbacks from end customers. Torqus boasts a client list that includes Fresh Menu, Theobroma, The Bowl Company, Cure.fit, Coffee by Di Bella, Swensen’s, Barshala, Baker’s Basket, Malaka Spice, InnerChef and many more.

How Torqus Can Help Your Restaurant?

The key value proposition of Torqus is to simplify restaurant management with is its highly efficient and easy to use suite of products, which includes Point of Sale (POS), Supply Chain Management (SCM) and Inventory Management system.

Here’s how Torqus can help you:

  • Easily manage end to end process for all types of restaurants from the procurement of raw materials, central manufacturing to distribution and sales to the end customer.
  • Enable outlets to receive orders directly on the POS from various aggregators such as Swiggy, Zomato and Uber Eats. Foodpanda will be added to the list soon.
  • Seamless management of the restaurant chains. Most ‘internet first’ business chains in India such as Swiggy Kitchens, Freshmenu, Cure.fit, etc. have opted for Torqus as their preferred software partner.
  • Its Supply Chain Management (SCM) software enables you to strategically co-ordinate with all your business functions, ranging from procurement and manufacturing to sale estimation and invoices.
  • It also helps you leverage dynamic information and analysis, making a possible meeting with heightened expectations for responsiveness, and facilitate cohesion across all the departments and companies.
  • It is not only responsible for managing all the internal processes but also keeps a tab on wastage and the yield of products.
  • The Customer Relationship Management (CRM) ensures that the restaurant is able to retain customers at the lowest Customer Retention Cost (CRC) by effectively leveraging the loyalty programs, campaign management, and the dynamic feedback program.

Dineout + inResto + Torqus = Complete Restaurant Management Platform

With Dineout, inResto & Torqus, we are offering a full stack restaurant operation and management solution where we help in the complete journey of a running and managing a restaurant – from getting diners via Dineout app to managing reservations, managing backend operations, supply chain management, to taking and organizing feedback. On an average, restaurants seat 5 million diners and collect 450k feedbacks from their guests every month using our software. Every month around 400 campaigns are launched via inResto campaign management system which helps restaurants reach out to 6 million diners.

Along with this, you can get customer details like mode of reservation, their spending capacity, dining/ordering frequency and more. With this information, you can understand your customers which will not only result in improved customer experience but also you can run marketing campaigns to attract m0re diners. 

If you wish to see how our suite of products can simply restaurant management for you, feel free to get in touch with us.

inResto Recognized as an Excellent Restaurant Management Software by Platform for Software Reviews

Since its inception, inResto has been delighting businesses with a comprehensive one-stop shop restaurant management solution built to boost customer satisfaction, personalize customer interactions, and improve re-engagements. Aside from satisfying customers everywhere, we also have impressed a team of business software experts.

FinancesOnline recently branded inResto with the 2018 Great User Experience for its simplicity and ease of use in helping businesses cover all the bases of their restaurant operations. Furthermore, our inResto pricing options for our “feature-rich modules” are also easy on the pocket and allow for great flexibility, stated the review team.

FinancesOnline writes, “inResto provides you and your fellow restaurant owners and managers with a very flexible restaurant management system that enables them to choose modules that they need so they can easily meet their prevailing business requirements. If and when your requirements shift due to expansion, growth, and shift in industry standards, inResto’s unparalleled scalability helps you keep up and stay ahead of the competition.”

In reviewing inResto under their best restaurant management software, the FinancesOnline review team found our restaurant management platform as one of the most efficient platforms for managing various aspects of one’s business. This includes managing reservations, loyalty programs, tables, menu, offers, and campaigns, among others.

With all modules combined, inResto is the “perfect restaurant management suite” on the market, concludes FinancesOnline. This speaks volumes to the effectiveness of our platform in our niche. This is also one of the reasons why we were recognized with FinancesOnline’s Rising Star award for 2018, granted to newcomers in the SaaS market that have quickly gained in popularity and have garnered good customer traction.

Try inResto today to efficiently manage all aspects of your restaurant.

Efficiency

Basics to Brilliance: Incorporating Technology in Restaurants to Increase Efficiency

These days, employing the latest technologies is playing a huge role in raising efficiency, cutting costs, minimizing staff requirement and enhancing dining experiences. So, along with basic technology like online table reservations, restaurants have started adopting the latest advancements to stay up to speed and be as efficient as possible.

A Tablet For Everything!

Do you handle all online reservations and feedback via tablets? What if you had a tablet to manage everything? From an app to order right from the table, taking customer details to get to know your target audience to creating loyalty programs; tablets help store data in one place and also improve your diner’s experience. If you employ these technical advancements, your diners can order without waiting for servers, they would respond to your loyalty programs better and you can also save their preferences and allergies for further use. It’s a win-win!

Customizable Feedback Technology

You might be using a tablet to record feedback, but it wouldn’t be that helpful if you’re still following a simple format. Wouldn’t it be fantastic if the feedback form could automatically ask the customer to elaborate through follow-up questions on elements that got a low rating? That way, you could get deeper into the problem without any follow-up calls or angry diner rants on facebook. Fortunately, there is a solution that takes all this into consideration. We’ll come back to that in a moment.

Order From the Table

Wouldn’t it make life a lot easier if people could order online right from their table, with all orders show up on a single tablet that gets automatically updated on your POS system? Ordering online also has an advantage of a digital menu. You can introduce new items and update this menu quite effortlessly, not to mention the level of detail you can give for every dish, with images, descriptions and maybe even calorie and allergen information.

Multiple Payment Avenues

Paying by cash or debit/credit cards has been a regular practice for ages. Now, when e-wallets like Paytm, Mobikwik and Freecharge are gaining popularity, one must give their diners other options too.

Adopting these emerging trends in technology is a must these days! With inResto, you can handle almost everything smoothly through a tablet! For instance, with inResto DineIn, your diners can order online straight from the table and wouldn’t have to wait for servers. With inResto Feedback, you can customize your feedback forms. Once you gather valuable feedback, you could use it to create apt loyalty programs through inResto Loyalty and parallelly run campaigns to re-engage diners via inResto Campaigns.