The Restaurant Affair- Bengaluru Chapter

Introduction

The Restaurant Affair is a series of events for restaurateurs to get updated on the notable insights and ongoing trends that are shaping the restaurants of today.

The Restaurant Affair- Bengaluru Chapter was the first edition where about 100-150 Restaurateurs and Industry icons of restaurants and chains like Vapour Pub and Brewery, Theobroma, TOIT, Byg Brewski Brewing Company, Conrad, and more of the likes gathered. It was an opportunity for restaurateurs to reconnect with their industry folks and meet new ones.

Here’s what happened:

1. Panel Discussion

When our panelists got to talking, secrets were spilled, and the audience was all ears. The restaurateurs were exposed to insights, and business ideas, no book or classroom lecture will tell you about yet! There were talks about how restaurant technology is changing the face of the industry and how the technology product suites like the one inresto has to offer, helped established restaurants and newbies make a mark.

2. Dineout’s journey

Among various restaurateurs’ stories, there was ours too! Our co-founder Mr. Vivek Kapoor took to the stage, and the audience was thrilled and inspired to hear the journey. From being just a reservation platform to being restaurant enablers, we have come a long way. 

The B2B arm of dineout – inresto aims at enabling restaurants to achieve maximum efficiency through the valet to valet, cost-effective, and plug & play product suite that has helped 10000+ restaurants boost their business, globally.

3. Technology Workshops

After being introduced to technology solutions and dynamic innovations, we took the restaurateurs through the working knowledge of the products. Our audience got to try their hands on the latest technology solutions. 

If you missed being a part of the event or happened to miss this session, you can experience our entire product suite here

We topped it all off with a happy hour of wine, dine, and unlimited conversations!

If you are enticed to be a part of a restaurant affair like this, let us know at info@dineout.co.in so that we can meet you while we’re on the road. We are city hopping, and our next destination is Hyderabad. We can’t wait to hear that city’s restaurant story! 

 

Restaurant Industry Trends that Shaped the Past Decade

This decade saw an array of new trends, from theme-based restaurants and cafes to rise of restaurant tech, third party dining out and food delivery aggregators. Further, emerged many unheard concepts like buffets and cloud kitchens which uplifted the industry and spoiled the consumers for choices, especially in metro cities. 

Trends that dominated the industry in the past decade: 

Online Ordering & the Rise of Food Delivery Aggregators 

 

Keeping up with the smartphone generation, emerged online ordering which offers varied menus & live-tracking. While direct delivery from restaurants is popular, the online food delivery aggregator app space has interesting deals and offers to attract new diners to their platforms. 

Another set of aggregators is the dine-in food aggregators who promote restaurants, cafes and more. These aggregators allow customers to rate and post reviews for a particular restaurant, helping other customers to choose where they want to dine out. Fortunately, food aggregators also allow restaurants to launch offers and discounts online to attract more customers.

Traditionally, dining out was an occasional affair and a luxury for many. Now, it is a trend and at-your-disposal service. This has sprouted the rise of food aggregators and the services they offer. 

Growth of Restaurant Technology

 

With customer centricity being the disruptor, restaurants aim to provide a delightful experience to diners and restaurant tech companies do the same for restaurants. 360-degree restaurant management solutions have emerged as a valuable tool for restaurant owners and managers as they help elevate the customer experience and restaurant sales. Here’s how: 

  • POS software can help  manage billing, order queues, online orders and more
  • Supply Chain Module can help manage inventory, vendors, and minimize wastage
  • Reservation Applications allow customers to book a table from anywhere and arrive later to avoid waiting time
  • Feedback Applications aid in collection of customer feedback and instant grievance redressal 
  • Automated marketing campaigns enable engaging customers online, based on their demographics and other preferences.

Digital Menu Solutions help customers place orders at restaurants directly from their phone and simplify menu alterations, cross-sell and up-sell  for restaurants

Having all this and more in a single connected ecosystem gives the restaurant insights on customer preferences and behaviour to take their experience to the next level.

Casual Dining became the Preferred Dining Choice

 

In the last decade, dining out has become more than an occasional affair. The decade caught glimpses of friends partying and families catching up on gossip at casual dines the most.

Casual dining has emerged as an informal way of eating food and creating memories. Mostly preferred for after-work outings or by college students, these restaurants not only provide scrumptious food but are also easy on the pocket.  People can go out anytime, eat all-day food, and they don’t have to follow a dress code. 

Wellness Warriors Enter the Industry

The restaurant industry has seen a rise in health-conscious consumers following which a trend of wholesome and clean menu choices have emerged with dedicated health-based restaurants. Restaurants can easily take advantage of this trend by modifying recipes and offering options to their customers. And the best part is the food is still tasty!

With so many healthy eating restaurants opening up, dining out is no more equal to counting calories later, but only counting memories! Catching up with the healthy eating trend has never been this easy.

Staying on top of restaurant and food trends will give you an edge over the competition. Whether it’s focusing on healthy ingredients or implementing technology in your restaurant, the bottom line is all about giving consumers what they want. While the growth of the restaurant industry in the past decade may have been unanticipated, it has shaped the way we dine out. Now, it is easier to order in or go out for a meal. 

Restaurant promotion strategies to adopt during Christmas

It’s Christmas time, and we can already smell big feasts, love, and friends getting together.

Everyone is all hyped up for the holiday season and has begun their search for the restaurant that resonates with their Christmas spirit the most. Let them know that your restaurant is their perfect choice.

Promoting your restaurant during wintertime pays off, especially around Christmas, when food is on everyone’s mind.

Here’s how you can do that:

Incorporate a New Christmas Menu

Christmas is just incomplete without plum cakes, gingerbread cookies, wine, and hot chocolate. If your menu doesn’t consist of any of these, then add a few of them. Show your chef’s skills in preparing holiday favorites. Not only will you attract a whole new crowd, but also, if these items are a hit, you can feature them more often and keep the crowd coming back for more.

You can also cross-sell by creating fun combos of these items with the dishes that customers are most likely to order. If your restaurant has a digital menu, it becomes easier to add new items and create combos last minute. It lets you save the cost, time, and effort involved in printing and planning a whole new paper menu.

Add Christmas decor

Add a little Christmas feel to your decor by setting up a Christmas tree, a string of fairy lights, and tinsel inside your restaurant.

You can also introduce Christmas takeaway cutlery or napkins which, could prove to be a huge customer magnet.

Starbucks introduces new Christmas cups every year, and I would be lying if I said I was not there just for the cups!

Run Christmas campaigns on Social Media

Instagram feeds are always hungry for pretty looking Christmas feasts and decor photos, and that’s your perfect chance to attract more customers as a lot of diners first look up their social media to decide where to dine out! So, do some fancy photography of your flattering Christmas decor and the special feasts, and post them out. 

You can do targeted marketing by sending out a round of SMS and emails to your customers, informing them of your latest Christmas offers. Campaign apps that enable you to do all that effortlessly with just one tap are going to be your best tool for this.

 

Play the Secret Santa

It’s that time of the year when the kid in you is waiting for Santa Claus to visit you with gifts. No matter how old you are, everyone deserves a gift from Santa! Engage customers by playing the secret Santa for them: 

  • You can give away gift cards to selected diners as a part of your restaurant’s loyalty program, which will keep them coming back for more.
  • Send fortune cookies at your diner’s tables with Christmassy notes and blessing to keep the festive spirit alive!

 

Organize Christmas Events

Diners often go out for regular dinners, but it’s not just any other Saturday – it’s Christmas, so give them a little something where they can engage, and have fun. 

To make the night interesting, your restaurant can:

  • Host Christmas carol karaoke: A festive soundtrack of all the best Christmas songs is essential to set the mood.
  • If your restaurant regularly hosts live music events, you can call artists to sing jazzy Christmas music.
  • You can host breakfast with Santa or even midnight buffets for celebration nights we wish never ended.

Donate leftover food

“Christmas is doing a little something extra for someone.”

-Charles M Schulz

As we said, everyone deserves a visit from Santa on Christmas, do your something extra for the poor by making a feast happen for them by donating food.

It’s not a promotional strategy but something that Christmas calls for! 

Your restaurant is going to be filled with memories of families getting together, friends reuniting, and kids discussing their Santa stories. And just like Santa Claus does, you would bring a smile to your customer’s faces by providing them a mesmerising customer experience.

 

Merry Christmas to everyone! 

Aahar 2019

Why AAHAR 2019 Is A Must Visit For Every Restaurant Owner?

AAHAR – the International Food & Hospitality Fair is coming back with its 34th edition – starting from 12th March till 16th March 2019 at Pragati Maidan Delhi. It is a yearly fair, organized by Indian Trade Promotion Organization (Government Of India’s premier trade promotion body) along with the Ministry of Food Processing Industries, Agricultural, and Processed Food Products Development Authority (APEDA) and other industry bodies.

AAHAR is one of Asia’s best-known Food & Hospitality Shows. The show has grown by leaps & bounds in recent years and has become the ultimate destination for global vendors and sourcing professionals to visit. Here’s why it is a must-visit event for every restaurant owners and managers.

Make A Global Connection

Over 500 exhibitors from India and overseas will be exhibiting their products and services in the industry of food technology, food products, machinery, and equipment. Aahar offers a platform for all food operators to showcase the new technology from India as well as from all over the world. The foreign participation is from 18 countries including China, Italy, Poland, Turkey, Spain, Oman, South Korea, UAE, Thailand, Hongkong, Singapore and Japan.

Build A Strong Network

This year, senior management professionals from the hospitality industry like CEOs, MDs, GMs, VPs, etc. are expected to form a substantial part of visitors. Besides them, overseas buyers, trade delegations, importers, distributors, executive chefs, executive housekeepers, hospitality procurement heads, start-ups, entrepreneurs, purchase professionals, consultants from overseas, Indian industry associations, organised retailers, mega-chains, hospitality service providers, diplomatic and commercial representatives of foreign missions in India, policy makers and other stakeholders are also expected to attend Aahar 2019.

Know What’s Latest In Food Technology

Aahar is an incredible platform to experience the latest in food technology and meet vendors from all around the globe who can introduce you to new innovations. As a restauranteur, you can learn about international market trends and take your restaurant business to the next level.

Don’t Forget To Visit Us!

Visit Stall No. H7GH-04-B, Hall – 7G to get a free demo of our products, customized for your restaurant business needs. Also, get a  free consultation from industry experts on how technology can help you acquire, engage and retain your customer experience and increase your business revenues.

inresto @ aahar 2019

What: Aahar – The International Food & Hospitality Fair

When: 12th – 16th March 2019

Where: Hall No. 7-12A, Pragati Maidan, New Delhi-01

 

Valentine Day Promotion

4 Last Minute Sales-Boosting Tricks For This Valentine’s Day

More than 55% of Indian consumers plan to go out for a meal on Valentine’s Day. Don’t miss the chance to ensure that your restaurant is the top choice for diners. This means that the next week is a great opportunity for your business so make the most of it.

So, here’s presenting 4 amazing ways to increase your restaurant’s Valentine Day’s Profits.

Add A Little Romance To Your Restaurant
Valentine’s Day is a special time where your diners would love to have a quiet and subtle environment where they can talk while dining. Ensure that your seating and decoration is as per the relaxing environment. For that special Valentine touch, scented candle votives, sprinkled rose petals and a vase of red and pink flowers would do the job. You can also add a white or blackboard with romantic messages.

Get Creative With Your Menu
Valentine’s Day calls for food for love! Create a prix fixe menu for couples with oysters, heart-shaped dishes, chocolate, desserts, etc. Even with your fancy restaurant, stick with an approachable and familiar taste. You can go creative with love-evoking dish names. You can extend your creativity to the bar as well with fun love inspired drinks and wine for this special occasion.

Give Your Customers An Experience
Approx 78% would choose to spend money on experience over buying something desirable. Other than food and ambiance, make your guest feel special with a small gift like complimentary valentine special dessert, welcome cocktails, etc. Don’t forget to promote them on your social media channels and offline to make your restaurant the go-to place for customers.

Make Your Loyal Customers Feel Special
Increasing customer retention rates by 5% increase profits by 25% to 95%, according to research done by Frederick Reichheld of Bain & Company. Run valentine special discounts for your loyal customers and convey the same via email or SMS. With a restaurant CRM tool, you can run targeted campaigns to customers who haven’t dined in the past 3 months or have visited more than 2 times. Don’t forget to use language that drives emotions like “What’s Your Plan This Valentine’s?

With careful planning, you can make Valentine’s one of the most profitable day for your restaurant. Give your restaurant the reason to choose your restaurant over others.

Data Source – TOI | Eventbrite | Bain
GIRF 2019

The #MonthOfMore is here! GIRF 2019 Is Back With A Bang!

Dineout‘s annual festival – Great Indian Restaurant Festival or GIRF is back with its third edition. From 1st to 28th February*, diners can enjoy Flat 50% Off and other biggest deals across 6000+ restaurants in Delhi NCR, Mumbai, Bangalore, Hyderabad, Kolkata, Pune, Chandigarh, Jaipur, Ahmedabad, Chennai, and Goa. With GIRF, diners get an amazing opportunity to relish food and drinks and experiment with new cuisines and restaurants without the pocket pinch.

Diners can buy deals on Dineout app for various categories:

 

What’s New This Year?
This year, we have introduced a new category of discount which is FLAT 50% Off on Total Bill. Unbelievable, but true!. The most sought after names in the industry like Farzi Cafe, Smoke House Deli, The Irish House, Chilli’s, Lord of Drinks, AB’s Absolute Barbecue, The Park Hotel, TGI Friday’s, Citrus Cafe, Punjabi By Nature, Hard Rock, Hilton, Marriott, The Lalit and many more across 11 cities in India have already boarded the GIRF train and are giving 50% Off on Buffet, Food, Drinks, and Total Bill.

Explosive Deals At The Most Popular Restaurants!
Diners can avail special discount coupons for top chain restaurants – McDonalds, Barista, Pizza Hut, etc. This coupon can be redeemed at any participating outlet without making reservations to avail their combos at a very low price.

GIRF 2019 Is Going To Be Bigger & Better Than GIRF 2018
Last year’s GIRF witnessed more than 1 million diners eating out at the top restaurants in their city without burning a hole in their pockets. More than half of the inventory of restaurants was sold out in the first two weeks of GIRF, accounting for over INR 250 million revenue generation for restaurants and 2.5x more diner counts during GIRF. This year, with more restaurant partners across 11 cities, we are expecting to seat nearly 3x more diners than last year.

GIRF is an annual restaurant festival – organized by Dineout, India’s largest table reservation platform powered by Times of India group.

*The deals will not be valid for redemption on special days like 14th February 2019 on the account of availability at restaurants

 

inResto+Torqus Blog

DineOut + inResto + Torqus – A Complete Restaurant Management Solution

Recently, we had announced that Dineout acquired Torqus, a Pune based SaaS platform for the restaurant business. Today, we are here to tell you how Torqus along with inResto and Dineout can actually help in better management of your restaurant.

Used in more than 3500 outlets across 70+ cities in five countries, Torqus is an all-inclusive cloud-based restaurant software system which helps restaurateurs to easily manage their various day to day activities, ranging from procurement and billing to taking feedbacks from end customers. Torqus boasts a client list that includes Fresh Menu, Theobroma, The Bowl Company, Cure.fit, Coffee by Di Bella, Swensen’s, Barshala, Baker’s Basket, Malaka Spice, InnerChef and many more.

How Torqus Can Help Your Restaurant?

The key value proposition of Torqus is to simplify restaurant management with is its highly efficient and easy to use suite of products, which includes Point of Sale (POS), Supply Chain Management (SCM) and Inventory Management system.

Here’s how Torqus can help you:

  • Easily manage end to end process for all types of restaurants from the procurement of raw materials, central manufacturing to distribution and sales to the end customer.
  • Enable outlets to receive orders directly on the POS from various aggregators such as Swiggy, Zomato and Uber Eats. Foodpanda will be added to the list soon.
  • Seamless management of the restaurant chains. Most ‘internet first’ business chains in India such as Swiggy Kitchens, Freshmenu, Cure.fit, etc. have opted for Torqus as their preferred software partner.
  • Its Supply Chain Management (SCM) software enables you to strategically co-ordinate with all your business functions, ranging from procurement and manufacturing to sale estimation and invoices.
  • It also helps you leverage dynamic information and analysis, making a possible meeting with heightened expectations for responsiveness, and facilitate cohesion across all the departments and companies.
  • It is not only responsible for managing all the internal processes but also keeps a tab on wastage and the yield of products.
  • The Customer Relationship Management (CRM) ensures that the restaurant is able to retain customers at the lowest Customer Retention Cost (CRC) by effectively leveraging the loyalty programs, campaign management, and the dynamic feedback program.

Dineout + inResto + Torqus = Complete Restaurant Management Platform

With Dineout, inResto & Torqus, we are offering a full stack restaurant operation and management solution where we help in the complete journey of a running and managing a restaurant – from getting diners via Dineout app to managing reservations, managing backend operations, supply chain management, to taking and organizing feedback. On an average, restaurants seat 5 million diners and collect 450k feedbacks from their guests every month using our software. Every month around 400 campaigns are launched via inResto campaign management system which helps restaurants reach out to 6 million diners.

Along with this, you can get customer details like mode of reservation, their spending capacity, dining/ordering frequency and more. With this information, you can understand your customers which will not only result in improved customer experience but also you can run marketing campaigns to attract m0re diners. 

If you wish to see how our suite of products can simply restaurant management for you, feel free to get in touch with us.

Why We Can’t Wait For The Fast Food & Cafe Convention 2018 in Bangalore!

As we all know that the trend of fast food in India began with Mcdonald’s and the Jubilant Foodworks industry entering the country in the 1990’s, the journey since then has been an uphill one. With these brands expanding exponentially and new competitors joining the bandwagon, the Quick Service Restaurant (QSR) Industry is currently valued at Rs 8,500 crores as per this article.

The Fast Food and Cafe Convention, being the largest QSR focussed event, is a great opportunity for the fast food industry heads to converge, share ideas and challenges. Let’s dive into why this event is essential for the Fast Food Industry:

The Main Agenda

In order to conceptualize future plans, existing challenges like product innovation, supply chain challenges, increasing health consciousness of consumers, etc need to be addressed. Apart from these pressure points being addressed, attendees will get access to unique sessions, the leader speaks and roundtable discussions. The main aim of all sessions and discussions would be to resolve all concerns, look at opportunities and discuss best practices for future growth and expansion.

Speakers to Look Out For

This time at the FFCC 2018, watch out for Tarun Bhasin from Dunkin Donuts, Unnat Varma from Pizza Hut, Rohit Aggarwal from Lite Bite Foods, Tanu Ganguly from NDTV Food, Sahil Jain from Dineout, sharing their insights and knowledge, besides many other noteworthy industry heads.

Why You Must Look Out For Us!

Offering end-to-end technology solutions for the restaurant industry, inResto’s products help solve multiple challenges faced by QSRs and restaurants in general. From improvement in turn around time to recording diner preferences, managing orders better, besides much more, inResto helps smoothen restaurant operations through technology. 

What We’re Looking Forward to

Being a part of the FFCC 2018 for the second time, we’re thrilled to discover new developments that have been made in the QSR industry. We’re mostly excited about our co-founder Sahil Jain speaking about “Innovative Social Media Marketing” at the event.

We’re also looking forward to the sessions about product innovation and whether it’s essential to grow, along with top technological trends and best practices that established businesses follow to stay on top.

If you can’t make it to the event, follow our Facebook and Twitter handles for live updates.

When: 10th May

Where: The Lalit, Bangalore

Click here to know more about the event.