inresto’s Contactless Dining | Paving the Future of the Middle Eastern Restaurant Industry

inresto’s Contactless Dining | Paving the Future of the Middle Eastern Restaurant Industry

The impact of the coronavirus outbreak has been swift & brutal across the world.

In the middle east region, the government has taken the necessary precautionary measures to protect the lives of citizens and residents and to prevent the spread of the pandemic. This has led to the suspension or reduction of many local economic activities, which had a negative impact on non-oil revenue and economic growth.

With its rapid escalation, it has begun to decimate the restaurant industry as an increasing number of states and regions enforce population lockdowns and close eateries, gyms and other “nonessential” businesses.

While the markets have been allowed to open partially, there are new government regulations imposed by the UAE Government to operate in the post-lockdown era. 

New Government Regulations (UAE)

The government laid regulations insist on the opening of restaurants in a phased manner, with the following practices:

  • Restaurants should register in the food watch portal to ensure compliance with the newly laid regulations.
  • Restaurants to utilise the dining space with a maximum of 30% capacity.
  • Continuous sanitisation and consistent cleaning of premises are mandatory.
  • Restrictions discouraging children under the age of 12 and old people from dining out should be in place.
  • Usage of disposable cutleries and crockery for diners, and masks and gloves for staff.

Contactless Dining | The Way Ahead for the Restaurant Industry

As COVID-19 impacts all sections of life and people have been introduced to the new social distancing practice. Dineout, India’s largest restaurant tech platform recently introduced the country’s first end-to-end ‘contactless dining suite’ for its partner restaurants to put in place the right seamless plug-and-play technology and sanitation requirements to support limited-contact dining for the foreseeable future.

The brand’s inresto Contactless Dining suite covers the entire dining experience from

• Pre-ordering – To cut the wait times at the restaurants, diners will now opt for pre-ordering to ensure that the food is ready by the time they reach.

• Contactless Valet – To cut the wait time down at the restaurant lobby. Diners will have their vehicles to be brought in just as they complete payments. Digital valet will cut short the time spent at community areas to curb the spread of infections.

• Contactless Seating – To make reservations online and facilitate digital table allotment. Reservations and waitlist management software will ensure that restaurants aren’t reserving more than what the social distancing norms will dictate. For example: Having a 2m distance between tables.

• Contactless Menu – inresto`s ‘Dine-In’ digital menu solution will use Data Analytics and AI to offer dynamic pricing and customized offers at partner restaurants besides offering diners the options to place an order without handling physical menu cards

• Contactless payments – To ease the payment process for both the consumer and the restaurant. Digital payments via e-wallets will avoid the exchange of cash and cards, thereby forcing social distancing.

• Feedback – Online feedback systems will collect real-time feedback on the dining experience

The goal behind this movement is to enable restaurants to reopen their businesses soon while making restaurants a safe harbour for diners. The role of tech in this post-COVID-19 era is to establish trust and build confidence in the minds of consumers.  The new inresto Contactless Dining Suite would help the F&B industry adjust to the new normal in a conducive environment. 

It’s time to grab the opportunity and let your diners experience exceptional dining and create new memories with a side of confidence and trust.

Contact us to make your restaurant a safe harbour for diners.

Dineout’s Instagram Live with Rachel Goenka: Ensuring Customer Delight Post COVID-19 Lockdown

Dineout’s Instagram Live with Rachel Goenka: Ensuring Customer Delight Post the Lockdown

As the world reels from the coronavirus pandemic, restaurants are among one of the most affected industries, considering the need for social distancing and scarcity of resources. Sahil Jain, Cofounder of Dineout recently conducted an informative session with Rachel Goenka, Founder and CEO, The Chocolate Spoon Company. During this session, she talked about the current plight of restaurants, various business strategies, and the prospects owing to COVID-19. Here are the highlights of the conversation.

1. Prioritize Safety Above All

Brand loyalty and trust, post lockdown, will come from showcasing better service quality and brand value. People will slowly feel more comfortable about stepping out post lockdown, if restaurants assure them of all the steps taken to ensure diners’ safety and hygiene within the restaurant. Communicate the importance of proper sanitation and hygiene, routine temperature checks, and sanitisers made available for customers as well as staff. 

Further, higher dependency on technology for communication, menu management, and posting awareness-centric content on social media platforms to educate diners’ on safety can prove to be a great method to restore the lost trust and retain brand loyalty. 

Focus on Survival

Restaurants will run on a 50% capacity, while waiting for government directives. Self-policing by restaurants while waiting for direction from the government needs to become more stringent for the sake of both, employees as well as customers. New industry entrants must stay strong, as the market is sure to bounce back. Cut costs wherever possible, and shift from high-end imported ingredients (unavailable) to local materials.

Going local and curating menus out of locally available ingredients and items make sales more profitable and enables better safety measures. The future foregrounds practices such as cloud-kitchens, home delivery, and takeaways. Further, prioritising microwave-safe packaging due to higher safety (cold items sanitized from outside, hot items can be put in the microwave directly) can be one of the best practices to adopt as it can instil better trust from diners in restaurants.  

Introduce Seamless Technology

Technology has proved beneficial for many industries worldwide. There are various touchpoints in a restaurant business where technology can work along with the staff and create a tectonic shift. Diner sentiments across social media platforms points at pre-order and table reservation being crucial. They no longer want to touch foreign objects and are willing to opt for digital menu as well as digital payment methods. DineIn by Dineout, will let diners place orders directly from their phones using a QR code.. Similarly, digital payments like DOPay will remove the need for diners to exchange physical currency. Table management will be crucial to maintain physical distancing. Dineout’s Reserve will simplify and automate this process with least human intervention. For such solutions and more, click here

Redesign your Menu and Offerings

Provision of special menu options to your target audience, based on customer feedback will ensure better walk-ins post lockdown. For instance, the Chocolate Spoon Company had created a special Parsi menu during the Parsi New Year at Nariman Point, which was a raging success.

Such novelty and inventive attitudes of restaurant chains will always attract customers. For instance, Rachel’s brand created an innovative menu based on gravy chocolate to entice audiences that were looking for chic cake options.

Additionally, introduction of cost-effective recipes that use minimal inventory to make delightful products to retain customer’s curiosity can aid in minimization of expenditure. This also creates more space to experiment and launch seasonal menus. Re-engineering the menu to provide more comfort food (made from available raw materials) can aid in better sales, especially for fine dine restaurants. With supply chains disrupted, there is a dearth for imported goods. In addition, customers are also opting for easy-to-prepare options such as burgers instead of heavy meals.

Adopt Changes to Retain Customer-base

Diners must trust and connect with your brand if you wish to retain their loyalty. Their feedback and your responses are integral to such retention and ensuring restaurant sales.

Further, dining out in local restaurants will be a priority, from a diner’s perspective, post COVID-19 lockdown. Customizing your restaurant in accordance with your brand will ensure brand loyalty. 

Aside from this, employees must be empowered and trusted by managers and owners. Restaurant staff should be able to take daily managerial decisions without prior approvals. Creating consumer/employee awareness can also facilitate retention of brand value in these market conditions. Such awareness can be created through different marketing strategies such as informative videos on cooking and packaging processes, videos conveying hygiene measures taken by restaurants, efforts of delivery executives to ensure uncontaminated food delivery (by proper hand sanitization, double bagging each food order, etc.).

A brand must utilize its diner-base for survival as a whole business family. As Rachel assertively mentions, ‘If you have that brand equity and a loyal customer-base, make the most of it right now!’

Dineout’s LIVE Webinar | Steps Taken to Revive the Restaurant Industry

Dineout’s LIVE Webinar | Steps Taken to Revive the Restaurant Industry

In the wake of the COVID-19 pandemic, worldwide lockdown has adversely affected restaurant industry stakeholders: restaurateurs, suppliers, vendors and other relevant employees. On Dineout’s latest Facebook Live, panelists Mr. Ashwin Bhadri [CEO, Equinox labs | National Resource (FSSAI)], Mr. Prashant Khurdiya (Business Head, METRO Cash & Carry), Mr. Sharad Sachdeva [Director of Operations, L Catterton Asia (LVMH Group)], Ms. Pushpa Bector (Executive Director, Shopping Malls, DLF) and Mr. Ashish Dev Kapur (Founder & Director, Moods Hospitality Pvt. Ltd.) participated in an in-depth discussion with Mr. Vivek Kapoor, (Co-founder, Dineout) on the crucial measures that need to be taken to revive restaurant businesses. 

Here are the key takeaways from the session on how to revive the restaurant industry post Covid-19.

Government Measures

The Government needs to urgently assess the economic repercussions on the restaurant industry. Statutory payments such GST, advance tax, duties and VAT at state levels should be deferred. Government can give moratorium on bank loan payments so cash flow can be used to pay off the suppliers and workforce. Restaurant delegations will soon receive COVID 19 online training by FSSAI. Plus, multiple license applications will go online. This will help make the system more seamless

Diner Trust Retention

Utmost hygiene will be the primary differentiating factor for diners determining the reliability of restaurants post lockdown. Ashish, Founder & Director, Moods Hospitality Pvt. Ltd,  notes a seismic shift towards staff and restaurant hygiene. Contactless dining has created a lot of buzz and  (e.g. contactless/digital menus and payments) must be adopted at multiple touch points. All stakeholders must ensure compliance with social distancing norms. Diners must be assured that in-house employees and staff are germ free and the daily produce is safe as they are rethinking their dine-out preferences. 

Staff Guidelines

Staff members should be retrained with updated sanitisation modules and bright up to speed with new norms. Government officials will be conducting regular hygiene training and motivational programs for staff on official platforms. Many restaurants have already proactively done the same. There is no doubt that customer service and hospitality will reach newer heights.  Employees and staff must ensure that diners maintain hygiene regulations. Additionally, efficient restaurant management tie-ups with aggregators to serve last mile diners will be essential.

Digital Outreach

Contactless feedback via digital feedback forms or social media will gain transaction and facilitate retention of customer loyalty. There is an urgent necessity to maximize app-based communication and utilize the boom of takeaways Social media platforms such as Facebook, Instagram, Twitter are witnessing high engagement from diners. It is essential to tap into this and listen to the diners closely. Restaurants can use these platforms to directly connect with the diners and understand their sentiments and needs.

In-restaurant Guidelines

The introduction of Aarogya Setu app will help in tracking whether visiting diners are healthy. Seating arrangement and people within a certain square feet area will be limited. Individual and community responsibility, wherein diners should pre-plan and make prior reservations before visits, so that restaurants can control and prevent overcrowding. (1 person for every 70 square meters).Technology will reduce hygiene and safety problems while personalizing customer engagement.

Collaborative Effort By Multiple Stakeholders

Super sanitized service is imperative. Stakeholders like malls and restaurants must work together to comply with social distancing, safety, and hygiene-related instructions. Restaurants should regularly train their employees on hygiene modules.

Novel Business Prospects

New business models like takeaways and delivery will grow. Restaurant menus will become smaller, localized (in terms of locally available ingredients), and cost-efficient. Working with available “glocal” produce is the need of the hour. To garner diners’ attention and delight, the “playbook” must change: make social distancing more romantic and endearing. In the revival phase, having strong long-term business vision is imperative. Restaurants must resurrect with celebrations to rekindle diners’ attention. Salience of big brands will aid sustainability.

Restaurant Industry 2.0

Future mergers and acquisitions are expected, as many portfolio companies are facing closure. Mall/restaurant operation times will be limited. Newer dynamics and opportunities will be assessed. The main goal? Standing by the hospitality industry. Retaining and utilizing social capital, showing empathy, and understanding and leveraging social media is vital.

In conclusion, despite heavy losses, Diners won’t be looking for discounts. Instead, ensuring hygiene and increasing customer interest will be essential in restarting the restaurant industry.

Guidelines for Resuming Restaurant Operations in a Post COVID World

Guidelines for Resuming Restaurant Operations in a Post COVID World

An Introduction to Contactless Dining

Get in touch with us here.

Get in touch with us here.

Get in touch with us here.

Get in touch with us here.

Get in touch with us here.

Get in touch with us here.

Contactless Delivery: The Safe Way Ahead 

As the COVID-19 outbreak becomes a matter of global concern, social distancing has become our only saviour. While we are all inside our homes, minimizing physical contact, the outbreak has taken a serious turn. The government has declared a strict lockdown with all restaurants being closed for dining out, however, the delivery and take away business is still operational. People are not dining out, but they are still looking for safe food delivery options.

Contactless delivery is one such simple initiative to carry-on business, responsibly. Here restaurants take all necessary precautions to ensure the safety of the customers, and staff. Fast-food giants across the country have adopted this new safeguarding method to ensure social distancing and continue to deliver good food.

What is Contactless delivery?

It is a new way to practice social distancing in the food delivery business. One of the several initiatives for businesses to sustain sales without compromising on safety, this method ensures that there is zero physical contact between the delivery agent and the customer.  The delivery agent leaves the food package at the customer’s doorstep, and the customer is notified about the delivery status via call or on the track order feature available on the food delivery app. 

Here’s how you can execute contactless delivery for your restaurant:

  1. Train your Staff Around Safety Measures

  2. The instruction manual issued by your restaurant for the employees must include these important pointers:
    • Wear gloves while preparing and delivering food
    • Use sanitizer before and after making each delivery
    • Do not hand the delivery package to the customers; leave it at their doorstep.
    • After placing the package at the doorstep, notify the customer about the delivery status. 

    Remember to take your customer’s feedback, digitally, to ensure that your delivery agents are following all the safety guidelines. 

  3. 2. Promote Contactless Delivery

    Use your restaurant app/website to promote contactless delivery and make your customers understand why it’s important for them as well as your staff. It is the need of the hour to stay socially distant to stop the spread of the virus. 

    You can also personally inform your customers about all the precautions that your restaurant is taking using SMS, email as well as social media campaigns. Your regular customers would feel connected, and they would know that you are with them in this fight against COVID-19. 

  4. 3. Focus on the Packaging

  5. Make sure the food packaging is intact and solid —stock up on extra tapes. The delivery person’s handbags should be properly cleaned and sanitized at regular intervals. And remember the package should always be handled with gloves on.
  6. 4. Food Untouched with Bare Hands

    Make sure the food packaging is intact and solid —stock up on extra tapes. The delivery person’s handbags should be properly cleaned and sanitized at regular intervals. And remember the package should always be handled with gloves on. 

  7. 5. Symptom Check and Staff Survey

  8. Regularly check the temperature of your staff; anybody with the symptoms should not be allowed to work at the restaurant. If there is anyone who is sick, give them leaves and advise them to get their tests done. Anyone who has been in contact with a person who has recently travelled abroad must be asked to stay in quarantine for 14-26 days.
  9. 6. Promote Cashless Payments

  10. To further facilitate successful contactless delivery, you must encourage your customers to make cashless payments. While placing the order on the app, the cash on delivery option must reflect a warning like- ‘The exchange of cash can be a transmitting channel of the virus. Pay online to avoid direct physical contact between you and the delivery agent.’Send personalized SMS and email to your customers, informing them of the importance of cashless payments for the safety of everyone. 
    And lastly, while we are all thankful for the chefs and delivery executives who are working selflessly during these trying times, we must encourage our customers to be cooperative and extra kind.Stay Safe. Stay Responsible. 🙂

The world is Gotham city and Dineout is Batman

Dineout, India’s largest dining out and restaurant tech platform has always believed in a restaurant first approach. Supporting the restaurant business with cutting edge technology has always been our forte. But when life throws a curveball, like that of COVID-19, what do we do? Do we dodge? Or do we swing our bat and hit it out of the stadium? We believe in the latter, and we swing it real hard.

All of us have been bombarded with news about COVID-19 and its implications on our society. And the restaurant industry has been the first to bear the brunt. The news about our restaurant industry expecting a loss between 70,000 – 80,000 crore is disheartening. And this pulls the heartstrings of about 7.3 million people who invest their blood and sweat in it every day. So what do we do? The restaurant industry, being the thought leader that they are, has taken a brave step towards safeguarding their diners. They have either temporarily stopped services, or have adopted contact-less delivery. The precautionary measures at such delivery restaurants are at par with medical facilities. 

So we have decided to take matters into our own hands. Using Dineout platform, we have set up a rescue plan, Operation: Restaurant Vouchers

Here is how ‘Restaurant Vouchers’ works-

  1. Using our ‘Restaurant Vouchers’ platform, we empower your loyal diners to buy vouchers of either 500 INR or 1000 INR. These vouchers have a validity period of 3-6 months. So as soon as things calm down and they can all step out, they will walk straight through your open doors.
  2. We encourage our restaurant partners to give us an inventory of either 50 vouchers, each worth 1000 INR or 100 vouchers, each worth 500 INR. How does this help the restaurant? People buy vouchers that they will use in the future, which guarantees immediate cash flow.
  3. How does the diner benefit? The diner buys these vouchers at a discounted price. This discount is up to 30%, at the restaurants’ discretion.
  4. These vouchers will apply on the total bill, which is inclusive of taxes.
  5. What does Dineout get out of this? Your love.

Your diners are in knee-deep withdrawal symptoms from not getting all the love that you serve along with your food. So, this is our little way of playing batman, the hero in a cape. We’re committed to do our part and continue to introduce new tools in the coming days to help facilitate support for the restaurant business community.

We hope our effort helps ‘flatten the curve’ of lost income for restaurants and secures the business and its staff’s needs. You are lucky to have such lovely and loyal diners who can’t stop thinking of those crispy, fiery peri-peri fries that you serve!


As you read this, we already are assisting about 1000 restaurants with ‘Restaurant Vouchers’. If you want to know more about this, write to us at Or call up your salesperson. We are all working from home, but we can’t stop thinking about you. Let us help you rewrite history.


Women Restaurateurs Who are Changing the Face of the Restaurant Industry

Women have been ruling the kitchens for ages. Some genius said, if you are good at something don’t do it for free, and they took it seriously. So here’s a toast to women restaurateurs who have been ruling the food industry with their gifted talents.

1. Anahita Dhondy Of SodaBottleOpenerWala

Success comes to those who wait, but that was not so much the case for this young lady. She is an award-winning, youngest female chef in Delhi. She has her name written on various awards and magazines. She has been taking her native Parsi cuisine to another level. In a city like Delhi, where we cannot obsess enough over Chole Bhature, Anahita made Parsi cuisine loved by hundreds of people. 

Her journey in her own words:

“From being one of the ten women at IHM-Aurangabad to working at the Taj hotels and then to Le Cordon Bleu which later led me to work under the guidance of Chef Sabyasachi Gorai and Mr AD Singh at SodaBottleOpenerWala and now managing and being a chef-partner at one of the outlets have been a huge learning experience.” 

2. Usha Batra of Cafe Delhi Heights

The woman with the most inspiring story is Usha Batra, the Culinary Director of Cafe Delhi Heights. Coming from a not so well off background, Usha struggled to and worked hard to reach where she is today. Her journey started in the year 1976 when circumstances were difficult, and she couldn’t even provide one square meal for her kids. To manage, she took a loan of sixteen hundred rupees from a friend to start a garment fabrication business. 

Her sons encouraged her to explore new opportunities and follow her passion that is cooking. This led to the inception of Café Delhi Heights, which is one of its kind three-generational café where all 3 generations can enjoy a meal together at any time of the day. With an ambiance that is vibrant, quirky yet comfortable, warm and loving. 

3. Pooja Dhingra- Le 15 Patisserie 

The Macron lady, Pooja Dhingra, is the one who introduced us to an entire collection of macarons. She brought a whole new trend of desserts to India. Her bakery has the most delicious and the most Instagrammable desserts you have ever seen. Apart from being the owner of Le15 Patisserie, she has written two books- The Wholesome Kitchen: Nourish. Energize. Indulge. And Big Book Of Treats.

4. Natasha Jain Of Plum By Bent Chair

Have you ever walked into a restaurant and thought to yourself what if you owned one of those beautiful dining tables or that antique chair or that quirky showpiece? 

The Stanford University alumnus, Natasha Jain, juggling with startup ideas, built this thought into a business model. 

Plum by Bent Chair is India’s first retail restaurant with the most delicious Asian food.

5. Megha Kohli- Lavaash By Saby

The youngest chef of India is Meghna Kohli. The secret of Meghna’s success at Lavaash By Saby is that she puts her heart and soul when it comes to making the most exquisite dish. Her experience with top restaurants has helped her refine her skills. 

She has a strong opinion on gender equality, and as the head chef, she makes sure that men and women meet shoulders at the workspace. 


All these women, young and bold, are redefining the restaurant space by bringing in innovations, and new trends. With the restaurant industry rewarding and recognizing the male chefs more often, they had their hurdles, but nothing stopped them from being the boss ladies that they are. 

Just how amazing these women are, so are their restaurants in their unique way. It’s inspiring, and the delicious food keeps us going back to these restaurants.