Proper Steps to Take to Maintain your Restaurant Hygiene

Proper Steps to Take to Maintain your Restaurant Hygiene

The fate of a restaurant depends on several crucial factors. One among them is the hygiene standards followed by a restaurant. These standards ensure the safety and well being of the customers and staff of the restaurant.

 The sensitive situation from the ongoing pandemic COVID-19 has emphasized the need of utmost and standardized hygiene in a restaurant.

A few vital tips for restaurants to fight covid 19 are listed below.

1. Routine Examination of Dining Areas, Kitchen, and Restrooms

Routine checks and examinations must be done to ensure regular and frequent cleaning in the dining area, kitchen area, and restrooms. It is essential to maintain the restaurant cleanliness as per the hygiene standards mentioned in the COVID 19 regulations for restaurants.

  • Fresh, unused towels must be used to clean the surfaces that come in contact with any food item.
  • Smoking, drinking, or eating must be strictly banned in the kitchen area.
  • Daily sterilizing of kitchen items such as blenders, cutting boards, and grills must be done.
  • Sanitisation of chairs, tabletops, bar tops or any other restaurant furniture at least twice a day.
  • Toilet seat, toilet bowl, and restroom floor to be cleaned every few hours.

2. Staff Training in Personal Hygiene Measures

Ensuring the personal hygiene of staff is a primary step mentioned in the tips for restaurants to fight covid 19. Basic personal hygiene gear such as gloves, clean clothes, hairnets, and other necessary tools must be made available to the staff. Some noteworthy points mentioned in the COVID 19 regulations for restaurants must be shared with the staff.

  • Wash hands thoroughly and dry them before beginning work, beginning to cook, or between tasks.
  • Maintain well-groomed nails without any trace of nail polish.
  • Wear a clean uniform in every shift and change it before the next shift.
  • Sanitize hands frequently (a minimum every 3 hours) and change gloves once they tear or get soiled.
  • Wearing rubber gloves must be mandatory while operating the dishwasher.
  • Any cut, injury, open sore, or wound anywhere on the arm or hands must be covered with a waterproof dressing.
  • Hairnets, scarves, or hats must be worn when working in the kitchen.
  • Jewelry must be minimal. 

3. Appropriate Sanitizing of the Kitchen Equipment

The COVID 19 government restrictions mandate certain specific hygienic measures for the safety of staff of a restaurant.

  • Stove, Oven, baking plate, Grill must be cleaned three times a week.
  • The sanitizing liquid must be changed frequently.
  • Cleaning of the garbage bins must be done repeatedly.
  • Follow a deep cleaning routine of the equipment after every use.

4. Ensure Appropriate Ventilation in the Restaurant

Proper ventilation is of utmost importance for the safe storage and preparation of food. The presence of high heat and smoke lowers the performance level of the staff. The tips for Restaurants to Fight COVID 19 include the adoption of DCV (Demand Controlled Ventilation) or Heating, ventilation, and air conditioning (HVAC) technology for efficient ventilation in the restaurants.

5. Follow a Checklist for Restaurant Hygiene

A specific checklist with the list of cleaning duties, counter checks, and staff assigned must be prepared and scrutinized by the manager to be used in sync with the COVID 19 government restrictions.

Maintaining restaurant hygiene, especially during this pandemic has a direct impact on sales and long-term brand value. Hence, restaurants must take these steps seriously and provide safe services to their diners.

Ways to Use a Digital Menu and Increase Your Restaurant’s Sales

Ways to Use a Digital Menu and Increase Your Restaurant’s Sales

These are some turbulent and dreadful times as the novel coronavirus is wreaking havoc on the global economy. Online orders have seen a steep spike in recent days as people are quarantined and forbidden from leaving their houses. In a war against the virus, normal lifestyle rules seem to be obsolete. Pandemic or not, people need to eat in order to survive and for the restaurant owner, this is the beacon of hope. To step up, adapt, and meet the challenges of changing times head-on is the only option for restaurants.

With people leveraging the use of online channels, restaurateurs have a viable option to increase food sales with the digital menu during the Covid19 pandemic. 

To gain traction in terms of food sales during Covid19, the restaurant industry needs to revamp the digital menu and employ the following tips to garner more sale:

1. Make a Clean & Brief Menu Design

To increase food sales with the digital menu during Covid19, you need to ensure that you are putting high-margin and best-selling items first. Generally, people prefer to go forward with items they have already tried or ones that sell the most. Hence, keeping it crisp and concise is the best approach for your digital menu.

2. Highlight a Special Item with Photos

Your digital menu must include a special item with a photo that looks appetizing, encouraging guests to try it. Your visuals may include aesthetically pleasing to capture the attention of your audience. Get creative with your photos, videos, GIFS, etc. to guide the customer’s decision-making.

3. Do Personalized Menus

Even though there is a pandemic going on, forcing people to stay in their homes, some of your diners may still need to follow a strict diet regimen. Designing and providing personalized menus will allow you to form new loyal diners during this time of difficulty. For instance, veg menus, vegan menus, and menus to support healthy food eating habits are bound to be a huge hit for your restaurant. 

4. Do a Cost Analysis

A cost analysis is necessary in order to devise a new business strategy that enables you to provide better service to your diners, at lower costs, while maintaining profits or minimizing the impact on the same. The cost analysis will enable you to better focus your resources on gaining more sales through your digital menu.

5. Ensure Category-wise Selection

Different times of day calls for different meals. Jamming every item in a single category is a perfect recipe for disaster. A proper category section such as breakfast, lunch, evening snack, and dinner menu will help streamline the process and enhance your customer’s experience.

6. Make Seasonal and Occasion-specific Menus

People are influenced by occasions and seasons. The seasonal and occasion-specific menus will attract new customers and help you to stay relevant. Further, conjuring a limited-edition menu by utilizing seasonal materials and occasion/festival themes will surely lead to a surge in targeted sales.   Many diners are still celebrating festivals like Ramzan and special days like Mother’s Day from the safety of their homes. Hop onto this bandwagon and curate special menus for special days with limited deliveries. 

The world has changed dramatically in recent months and yet, your restaurant has the potential to attract customers and fulfil their needs in these stressful times. By employing these tips, you can increase food sales with the digital menu during the Covid19 pandemic.

inresto’s Contactless Dining | Paving the Future of the Middle Eastern Restaurant Industry

inresto’s Contactless Dining | Paving the Future of the Middle Eastern Restaurant Industry

The impact of the coronavirus outbreak has been swift & brutal across the world.

In the middle east region, the government has taken the necessary precautionary measures to protect the lives of citizens and residents and to prevent the spread of the pandemic. This has led to the suspension or reduction of many local economic activities, which had a negative impact on non-oil revenue and economic growth.

With its rapid escalation, it has begun to decimate the restaurant industry as an increasing number of states and regions enforce population lockdowns and close eateries, gyms and other “nonessential” businesses.

While the markets have been allowed to open partially, there are new government regulations imposed by the UAE Government to operate in the post-lockdown era. 

New Government Regulations (UAE)

The government laid regulations insist on the opening of restaurants in a phased manner, with the following practices:

  • Restaurants should register in the food watch portal to ensure compliance with the newly laid regulations.
  • Restaurants to utilise the dining space with a maximum of 30% capacity.
  • Continuous sanitisation and consistent cleaning of premises are mandatory.
  • Restrictions discouraging children under the age of 12 and old people from dining out should be in place.
  • Usage of disposable cutleries and crockery for diners, and masks and gloves for staff.

Contactless Dining | The Way Ahead for the Restaurant Industry

As COVID-19 impacts all sections of life and people have been introduced to the new social distancing practice. Dineout, India’s largest restaurant tech platform recently introduced the country’s first end-to-end ‘contactless dining suite’ for its partner restaurants to put in place the right seamless plug-and-play technology and sanitation requirements to support limited-contact dining for the foreseeable future.

The brand’s inresto Contactless Dining suite covers the entire dining experience from

• Pre-ordering – To cut the wait times at the restaurants, diners will now opt for pre-ordering to ensure that the food is ready by the time they reach.

• Contactless Valet – To cut the wait time down at the restaurant lobby. Diners will have their vehicles to be brought in just as they complete payments. Digital valet will cut short the time spent at community areas to curb the spread of infections.

• Contactless Seating – To make reservations online and facilitate digital table allotment. Reservations and waitlist management software will ensure that restaurants aren’t reserving more than what the social distancing norms will dictate. For example: Having a 2m distance between tables.

• Contactless Menu – inresto`s ‘Dine-In’ digital menu solution will use Data Analytics and AI to offer dynamic pricing and customized offers at partner restaurants besides offering diners the options to place an order without handling physical menu cards

• Contactless payments – To ease the payment process for both the consumer and the restaurant. Digital payments via e-wallets will avoid the exchange of cash and cards, thereby forcing social distancing.

• Feedback – Online feedback systems will collect real-time feedback on the dining experience

The goal behind this movement is to enable restaurants to reopen their businesses soon while making restaurants a safe harbour for diners. The role of tech in this post-COVID-19 era is to establish trust and build confidence in the minds of consumers.  The new inresto Contactless Dining Suite would help the F&B industry adjust to the new normal in a conducive environment. 

It’s time to grab the opportunity and let your diners experience exceptional dining and create new memories with a side of confidence and trust.

Contact us to make your restaurant a safe harbour for diners.

How to Reinvent Things at Your Restaurant After the Lockdown?

How to Reinvent Things at Your Restaurant After the Lockdown?

COVID-19 has brought the entire world to a standstill. Our eyes long for the lights of the city and our heart awaits the joy of dining out. While there is a lockdown in the country, the restaurant business has been impacted severely. Many of the restaurants are at the risk of permanently shut down in the near future. But let’s not forget that many of us live to eat and not eat to live. Food is our religion. It’s true that people would not stop dining out. There would be girls night, family dinners, date nights and after office beer sessions with colleagues. It will all resume. 

Now let’s balance hope with reality.

When the lockdown is lifted, people would be a lot more careful, and so should you. Once restaurants reopen, you will need to be more proactive and creative in managing your dine-in business. 

Towards that end, some operators are trying to stem the economic slide as much as possible with a little creativity. Admittedly, these ideas can’t stop the financial losses the whole industry is no doubt suffering as a result of the coronavirus pandemic. But they do offer insight—and perhaps, inspiration—into adapting to the new normal.

Prepare to adopt the following things at your restaurant to stay safe and ensure the safety of the diners as well as your staff. And these adopting measures won’t burn a hole in your pocket. 

Read how-

1. Practice Social Distancing Even After the Lockdown

Do not overbook

Take limited reservations and lower the rate of bookings. How much ever satisfying it is to see a crowd at your restaurant’s doorstep, you cannot afford to overcrowd

Rearrange all the tables

Each table should be at least 5 feet apart from each other in order to maintain proper social distance. Eliminate a few tables if you have to. 

Private cubicles for diners

If you can create private seating areas by rearranging the tables, your diners would be relieved and ecstatic Restaurants with private cubicles like Social, or most of the fine dining restaurants, must take advantage of this concept. Families and small groups of friends would seek such spaces for outings.

2. Reevaluate Serving Size of Dishes

There will be some fear associated with sharing food. It will be favourable for a restaurant to reevaluate serving size and come up with multiple options. Serve dishes with small portions that are enough for one person. Or a large portion of the dish must be nicely served, cut in different portions.  

Now that your restaurant is temporarily shut down, you have the time to plan and execute these essential changes with the least cost involved. 

3. Stringent Sanitation and Temp check 

  • Sanitise the kitchen, dining areas and surfaces that the customers and staff come in contact with (basically the entire space). You can schedule professional cleaning sessions once a week. 
  • Make sure your kitchen staff and servers wear gloves. The customers would feel safe dining at your restaurant, with a visible reassurance of safety being your priority. This will help build a trusting relationship with them. 
  • Check the temperature of the staff as well as the diner when they enter the restaurant. 

4. Inform your Diners

No cash Only card signboards at the counter: 

We are practising least physical contact between people so a no cash exchange method of transaction would be ideal. Urge your diners to pay via card or online payment wallets by putting signboards at the counter. 

Personalised messages to your customers:

Send your diners SMS & email campaigns, to make them aware of all the precautions you are taking. They will seek a place that has a balance between social distancing and social gathering. Tell them that your restaurant is their place of refuge. 

Broadcast on social media:

80% of customers search for a restaurant on the internet before visiting it. At the time when the most trending thing on social media would be stepping out after the lockdown during COVID-19, you must post what they are looking for. Let them know that their safety is your priority. 

Let’s work towards coming back together, and open the restaurant’s doors to celebrate, wine & dine and make unforgettable memories again.

Batman Returns | Dineout’s Project Thali  | Feeding the Needy

Dineout’s Project Thali | Feeding the Needy

This time, Batman returns to help the needy continue their battle against COVID-19.

Majority of economic activities are in a stagnant state now. This has impacted the livelihood and food security of millions of people across our country. The lion’s share of this population is from the unorganised sectors who survive on daily wages which have dried up. In Dineout’s attempt to help such a community survive, we have launched ‘Project Thali’.

Our mission is to work with our diners, restaurants, NGOs and ultimately reduce hunger and make necessary food available to those who are struggling to make ends meet. Dineout has already distributed Rs.50 lakh worth of food in 5200+ area codes across the country in two weeks.

How can you help?

Project Thali

A mission to fight hunger, a vision to make no one go to sleep hungry. You can contribute here with any amount to help feed the needy in every corner of India. 

Ek Vyakti Ek Parivaar

If anything, this lockdown has taught us how our needs are basic and bare minimal. Help those who are struggling to meet ends in these testing times. You can sponsor food for one family for a duration of 15 days at only ₹1400.

Hunger Hotline

By becoming a volunteer you can help us connect with more and more people to join the cause. Let’s help in every capacity because each drop contributes to making the ocean. Dial +91 7412077717

Find out more details about the project and how you can donate here.

Impact of Project Thali

On April 13, 2020, Dineout helped feed 10000 people in Mumbai suburbs. Few restaurant partners for this initiative are Keiba, Madra Diaries and Delhi Zaika located in Mumbai. Dineout believes in using all the resources available. Tapping into our network of about 20,000 restaurants, and 5 million users, we want to make sure that nobody goes to sleep hungry. 

Don’t hold back, make your contribution here – https://www.dineout.co.in/project-thali

Besides ‘Project Thali’ to contribute towards the fight against COVID-19, Dineout has two additional initiatives. First, an online petition to support NRAI on change.org, requesting the Finance Ministry and Government of India to help restaurants with employee unemployment pay cover, and financial relief for the restaurant industry. The petition has so far managed to garner immense support with more than 35,000 people sign-ups.

Second, Restaurant Vouchers; a token of solidarity for our restaurant business community. We are encouraging our diners to buy prepaid vouchers from our restaurant partners; plenty of restaurant partners have already signed up for this program. This enables restaurateurs with an influx of cash, necessary to manage costs at the moment. These prepaid vouchers can be redeemed in the next six months, once normalcy returns.

Guidelines for Resuming Restaurant Operations in a Post COVID World

Guidelines for Resuming Restaurant Operations in a Post COVID World

An Introduction to Contactless Dining

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Dineout’s INSTA LIVE with Srijan Vadhera | Future of Luxury Dining Post the Lockdown 

Due to the lockdown, the F&B industry has come to a standstill. Meanwhile, restaurateurs have been bombarded with statistics and future projections of the restaurant market. To shed light on this subject and breakdown strategies for Dineout has launched Instagram Live Hours, hosted by Sahil Jain, Co-founder of Dineout.

We bring you our in-depth conversation with Mr Srijan Vadhera, General Manager – Conrad Bengaluru. 

The session started with what a luxury dining restaurateur should plan and how well he/she can prepare for the ‘new normal’. Adaptability of technology will be non-negotiable. While the restaurant industry looks forward to financial assistance from the Government, it is equally crucial for them to look within and prepare to adopt robust solutions.

The luxury dining segment pertains to an extraordinary part of diners’ luxury experience. These are places for celebrations and special occasions. While special events will not cease to exist, the need to open a bottle of champagne and enjoy a gourmet meal might receive second thoughts. So, how does a luxury dining restaurant prepare for the future and reassure its diners? 

 

1. Home Delivery & Take Away to the rescue

Luxury dining industry is more to do with the experience than just an expensive purchase. This has been one of the most dynamic and fast-growing components of the luxury sector. Diners opted more for exclusive experiences and the “Instagrammable moments”. While we expect the positive momentum of experiential luxury to persist, it will slow down in the short term as consumers temporarily revert to buying goods over experiences. 

Many luxury dining restaurants like Conrad Bengaluru have begun with a revamped home delivery and take-away business model. One of the most important aspects of luxury dining has been attention to detail and utmost hygiene. Standard delivery protocols need to be set in place and adhered to. 

The process of taking food orders, preparing the items, packaging and finally delivering needs to be seamless. At no point can the quality of food and service suffer because that is the USP of any luxury dining restaurant.

2. Introduce revamped and limited menu

Treat every crisis as an opportunity. Luxury dining was always about the experience at a particular restaurant and ambience. But how can a similar experience be hand-delivered to a diner? Luxury dining never got the opportunity to ponder on it, until now. It is important to be conscious of the fact that the same menu won’t work. A re-engineered menu is the need of the hour. This should include dishes that can be prepared with the limited raw materials available in the market. Wastage should be negligible and remaining parts of any raw materials should be repurposed in another food item. Packaging also plays an important role, as the food items need to be intact and travel friendly.

To be able to deliver efficiently, it is important to select areas and work with local authorities for smooth operations. Encourage pre-ordering, digital payment and limit the number of orders per day to reduce unnecessary wastage. Standalone restaurants should focus on a simple menu; the one, a guest, can understand easily and minimize waste.

3. Hygiene is numero uno

Physical distancing and hygiene need to become our way of life. Luxury dining restaurants and hotels are generally ISO certified. Right now, it is crucial to extend these steps to guest entry and raw materials unloading points as well. Sanitization stations and fixed delivery schedules should be in place for all external agents. Raw material should be cleaned and washed before stocking them. Staff members should be educated about the new safety measures in place. Physical distancing, masks, gloves and sanitization for staff should be made mandatory. It is important to also educate the diners about the same.

4. Technology will be the game-changer

Technology for such an operating model always existed. But previously, many brands didn’t feel the need to adopt these. But now it is vital for their survival. There are many touchpoints in a restaurant business where technology can prove beneficial. Diners should be encouraged to pre-order and reserve their table at such restaurants. They should be encouraged to use digital payment methods. DineIn by Dineout, will let diners place orders directly from their phones using a QR code.. Similarly, digital payments like DOPay will remove the need for diners to exchange physical currency. Table management will be crucial to maintain physical distancing. Dineout’s Reserve will simplify and automate this process with least human intervention. For such solutions and more, click here

5. Educate and retrain staff members

Staff members form the backbone of any business in the servicing industry. Retaining them with the updated model of operations will help run the business smoothly. Use this time to plan and get your staff members up to speed with mandatory hygiene protocols to be followed. There are multiple touchpoints where the staff gets in close contact with diners. It is essential to recognize these and train accordingly. Staff should be trained with physical distancing protocols to be followed at all times, including security check as well as room service. 

 

How a staff adopts safety measures in their own space reflects on what measures they will take while servicing the diners. This needs to be ingrained in the DNA of servicing.

Luxury dining restaurants can look at international markets for guidance and mould their techniques. It is a crucial time to create brand awareness. Some initiatives include limited seating with a maximum number of 2-3 diners on a table. Restaurants with buffet should consider switching to A la carte, as that will be profitable. Table reservation should be mandatory. It will prove beneficial to use local produce and design a new menu. Lower profit margins will need to be set, and operational costs should be optimized.

The restaurant industry has started to recognize the true potential of technology and its adoption. It will help to uphold and continue to deliver the brand promise of a luxury dining restaurant. It is equally important to share this message with the diners, via social media, direct messaging, live video etc,.This will help reassure diners and build trust. Social media can come handy in amplifying this message. Dineout’s prepaid restaurant vouchers have re-instilled confidence in the restaurant industry. Apart from this Dineout has been pioneering in the technology domain for the restaurant industry. To find out more, click here