Torqus is now inresto. Enable Contactless Dining with inresto. Click HERE

Why Should a Restaurant use an automated KOT System?

  • Published on : 01/12/2018

We are living in the age of automation and artificial intelligence. With everything being guided by technology, the restaurant industry, too, is making its move. Gone are the days of manual processing where waiters used to pen down orders on a notepad that gave room to errors and confusion. With technological advancement, restaurant operations are getting streamlined & business growth accelerated.

What is a KOT (Kitchen Order Ticket)?

A Kitchen Order Ticket (KOT) is a document used to transfer a diner’s order to the kitchenIt contains details such as table number, items ordered, and their quantity with any special diner requests for cooking/serving. Three copies are made of which one is sent to the kitchen, second, retained for billing, and third is with the waiter for reference. 

An automated KOT system saves time & effort, generates real-time order reports, and it is easy to use. It can be managed on an app on your mobiles via POS software that comes in touchscreen format; hence you don’t have to be tech-savvy to use it.

Listed below are some more benefits of having an automated KOT system-

1. Streamlines the order process

Food orders from different ordering platforms are accepted directly on one POS system, and a ticket (KOT) is generated immediately in the kitchen. This ensures that any orders aren’t missed or delayed and minimizes discrepancies. A token number is generated for easy tracking, with which you can keep a tab on order duplication and also cut down on mistaken deliveries. 

2. Cost-effective

A POS is a low investment and a valuable asset for your restaurant. You can now have centralized control over accounting, billing, and other complex tasks with an integrated POS system that also helps you manage franchises or chains of your restaurant.

These systems can be mounted at the service desk for ease of access. Since this software works on different devices, it can be integrated with digital menus, online payment systems, receipt printers & more. 

3. Improves Staff Efficiency

Digitizing the process simplifies not only ordering but also improves the efficiency of your restaurant’s staff. Here’s how-

  • It is quite easy to use, so training your staff is not a challenge you would encounter. 
  • It significantly reduces service time. At the time of taking orders, the waiter just has to punch in the order & a KOT is generated automatically. Since data capture happens in real-time, the chefs in the kitchen are notified instantly about the new orders. Hence it reduces manual work as well as the turnaround time. 

If you haven’t yet shifted to an automated KOT system from your traditional process, think again. It will not only reduce expenses but also accelerates revenue at your restaurant. It’s a lifetime investment for your restaurant business that can reap several benefits. It would take off the weight of the extra hard work of your team and help you reach your goals in time! 

Read more about an automatic KOT printing system here.


Let's get started