Specialist Spotlight: A Quick Interview With The Director of AccorHotels – Tristan Beau De Lomenie

An ardent hotelier with a 20-year tenure with the AccorHotels, Tristan Beau De Lomenie is widely known in the hospitality industry. Being instrumental in the globalization of AccorHotels in key locations across the globe, he has now been appointed as the Director of Operations Luxe Hotels India, AccorHotels. Tristan has also been responsible for unveiling AccorHotels flagship project, Pullman & Novotel New Delhi Aerocity. Here’s what he has to say about the hospitality industry:

  • What are the 7 habits of highly successful restaurants?

Keeping in mind today’s changing industry, these are some important 7 habits that are adapted by successful restaurants that keep them going:

– Consistency

–  Strong concept

–  Location

– Service

– Adaptability

– Strong customer care system

– Good visibility

  • How will technology affect the restaurant industry in the next 5 years?

Technology will definitely help the industry in Improving distribution, answering to customer needs very promptly, staying connected with them, and solving queries quickly.

It goes without saying that due to technology today, we have been able to see what’s new in our restaurants and get updated with the latest menus etc, hence visibility

  • Which, according to you, are the top 3 restaurants in India today, and why?

According to me, Bombay Canteen, Bukhara and Honk at Pullman New Delhi Aerocity are the top 3 restaurants in India today because they master the seven habits.